Automation/Flow Designer Specialist

Capgemini Engineering; Massachusetts; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Digital learning platforms access

Employee networks (OutFront, CapA b 2

Job summary

Capgemini Engineering in MA invites an Automation Flow Designer Specialist to design, develop, test, and optimize automations on the ServiceNow platform. You will build efficient, reusable workflows using Flow Designer and Integration Hub for incident enrichment, alert routing, and remediation to advance zero-touch operations.

The role emphasizes hands-on design of runbooks, enrichment actions, and onboarding accelerators, with an opportunity to influence core ITSM processes and operational

Qualifications

• Hands-on experience with ServiceNow automation and incident enrichment.
• Expertise in Flow Designer, Integration Hub, subflows, and custom actions.
• Ability to design runbooks, enrichment actions, and onboarding accelerators.
• Experience with ServiceNow scripting (Business Rules, Script Includes, server‑side scripts).
• Understanding of ITSM processes: Incident, Problem, Change, Request, SLA.
• Ability to troubleshoot flow executions, integration failures, and data mapping.

Responsibilities

• Automation development and building reusable workflows.
• Core automation build with reusable components.
• Lifecycle support and documentation of automations.

Skills

ServiceNow automation

Flow Designer

Integration Hub

subflows

custom actions

workflow automation

Business Rules

Script Includes

Tools

ServiceNow

Flow Designer

Integration Hub

Job description

Automation Flow Designer Specialist

As an Automation / Flow Designer Specialist, you will be responsible for designing, developing, testing, and optimizing automations on the ServiceNow platform. This role is central to building operational processes into efficient, reusable automated workflows. You will focus on using Flow Designer and Integration Hub to build automations for incident enrichment, alert routing, request fulfilment, and automated remediation, directly contributing to our 'ZERO touch operations' goal.

Key Responsibilities

• Automation development, build reusable workflows
• Core automation build, reusable components
• Lifecycle support and documentation

If you're excited about this role but don’t meet every requirement, we still encourage you to apply; your unique experience could be just what we need.

Required Experience

• Experience with a strong, hands‑on focus on ServiceNow automation.
• Expertise in ServiceNow Flow Designer, Integration Hub, subflows, custom actions, and classic workflow automation.
• Proven ability to design and implement operational runbooks, enrichment actions, and onboarding accelerators.
• Experience with ServiceNow scripting (Business Rules, Script Includes, server‑side scripts).
• Understanding of core ITSM processes (Incident, Problem, Change, Request, SLA).
• Experience in troubleshooting flow executions, integration failures, trigger logic, and data mapping issues.
• Experience as an L3 OSS Support Engineer or OSS Operations & Service Assurance Lead, with a deep understanding of operational challenges and automation opportunities.

Preferred Certifications

• ServiceNow Micro‑Certification – Flow Designer.
• ServiceNow Micro‑Certification – Integration Hub.
• ServiceNow Certified Application Developer (CAD).
• Certified Implementation Specialist – IT Service Management (CIS‑ITSM).
• ITIL 4 Foundation.

Make it real - what does it mean for you?

• Open access to digital learning platforms
• Active employee networks promoting diversity, equity and inclusion such as OutFront, CapAbility or Women@Capgemini

Capgemini Is Proud To Be a Disability Confident Employer (Level 2) Under The UK Government’s Disability Confident Scheme. As Part Of Our Commitment To Inclusive Recruitment, We Will Offer An Interview To All Candidates Who

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.
• Please opt in during the application process.

Capgemini. Make it real.

Key Information

• All roles will require a level of security clearance; BPSS OR Security ClearanceOR Developed Vetting.
• You can bring your whole self to work. At Capgemini building an inclusivefuture is part of everyday life and will be part of your working reality. We havebuilt a representative and welcoming environment, for everyone.