Senior ServiceNow Flow Designer & Automation Engineer

Compunnel Inc.; Charlotte (NC); On-site; USD 100,000 - 130,000; Full time

Job summary

Compunnel, Inc. is looking for a Flow Designer / Automation Engineer to design and implement automated workflows that enhance service-aware processes. This role involves ensuring processes are automated, standardized, and aligned with service principles.

The ideal candidate will have extensive experience with workflow orchestration, especially within ServiceNow Flow Designer, and a strong background in IT. The role requires onsite presence in Charlotte, NC and offers opportunities to improve enterprise-scale automation.

Qualifications

• 15+ years' experience in IT industry.
• 10+ years' experience in designing workflows in ServiceNow or similar.
• Strong understanding of automation principles.

Responsibilities

• Design, build, and maintain workflows using Flow Designer.
• Translate business processes into automated workflows.
• Monitor workflow performance and execution outcomes.

Skills

Workflow orchestration

Process automation

ServiceNow Flow Designer

Enterprise-scale automation

Education

Bachelor’s Degree

Tools

ServiceNow

Job description

JOB SUMMARY
The Flow Designer / Automation Engineer is responsible for designing and implementing automated workflows that operationalize service-aware processes across the platform. This role converts operational procedures, governance requirements, and service intelligence into structured, executable workflows that drive consistent, reliable outcomes. The Flow Designer / Automation Engineer focuses on how work is executed—ensuring that processes are automated, standardized, and aligned to service-aware principles.

Key Responsibilities
- Design, build, and maintain workflows using Flow Designer and related automation capabilities.
- Develop reusable flows, subflows, and actions for enterprise-scale use cases.
- Ensure workflows are modular, maintainable, and aligned to platform standards.
- Translate business and operational processes into automated workflows.
- Eliminate manual coordination by automating decision points and execution steps.
- Align workflows to service dependencies and operational realities.
- Embed governance rules and approval models into workflow logic.
- Prevent incomplete, non-compliant, or unauthorized actions.
- Enforce service ownership, lifecycle, and control requirements through automation.
- Build workflows supporting change lifecycle, including validation, approvals, and execution gating.
- Enable incident routing, triage, and enrichment workflows.
- Use service context for accurate execution and routing decisions.
- Design workflows with error handling, retry, and fallback logic.
- Ensure automation is resilient and safe for production use.
- Define and document failure conditions and recovery approaches.
- Monitor workflow performance and execution outcomes.
- Improve workflows to reduce cycle time and eliminate inefficiencies.
- Standardize automation patterns for reuse and consistency.

Required Qualifications

- 15+ years’ experience in IT industry
- 10+ years’ experience designing and implementing workflows in ServiceNow Flow Designer or similar platforms.
- Strong understanding of workflow orchestration and process automation principles.
- Experience translating business requirements into automated solutions.
- Proven ability to build scalable and reliable automation in enterprise environments.
- Must be onsite in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA.

Preferred Qualifications
- Bachelor’s Degree.
- Experience supporting service-centric or Service-Aware operating models.
- Familiarity with governance automation and policy-as-code concepts.
- Experience with ITSM processes such as change and incident management.
- Background in regulated or complex enterprise environments.