Automation-First IT Specialist — AI & End-User Tech

Monte Rosa Therapeutics, Inc; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Monte Rosa Therapeutics, Inc is seeking a hands-on Technology Specialist to blur the lines between IT support, systems administration, and automation. You will prototype lightweight automations, integrate AI-enabled tooling, and partner with scientists and G&A teams to reduce toil and improve data quality.

The role requires strong Windows and macOS admin skills, familiarity with Intune, Addigy, and Jamf, and a proactive approach to building self-service resources in a fast-paced biotech

Qualifications

• 3+ years of hands-on IT support experience, ideally in a fast-paced life sciences/biotech environment.
• Working knowledge of Microsoft Intune (Windows MDM, compliance, patch management) and macOS device management tools (Addigy, Jamf, or similar).
• Solid fundamentals in Windows and macOS administration, Active Directory/Entra ID concepts, and basic networking (DNS, DHCP, VLANs, Wi-Fi troubleshooting).

Responsibilities

• Automation & AI-Enabled Tooling: Prototype and deploy lightweight automations (scripts, Power Automate/similar, API integrations, LLM/agentic workflows via internal tools) to reduce manual toil for scientific and G&A teams.
• Automation & AI-Enabled Tooling: Act as a technology advocate and translator between the lab bench and IT — proactively surfacing tools (including AI copilots and agentic workflows) that improve throughput, data quality, or turnaround time.
• Automation & AI-Enabled Tooling: Contribute to a culture of automation-first thinking, documenting reusable solutions rather than one-off fixes.
• General IT & Help Desk Support: Serve as an escalation point and hands-on contributor for the IT Help Desk ticket queue, ensuring timely resolution and clear communication.
• General IT & Help Desk Support: Provide in-person and remote support across Windows, macOS, mobile devices, and common SaaS/productivity tools (Office 365, Okta, Zoom, Egnyte, Atlassian Suite).
• General IT & Help Desk Support: Support conference room A/V, Zoom Rooms, and office technology for smooth hybrid collaboration.
• General IT & Help Desk Support: Maintain and improve IT documentation, knowledge base articles, and self-service resources.

Skills

IT support

Windows administration

macOS administration

Tools

Microsoft Intune

Addigy

Jamf

Entra ID

Office 365

Okta

Zoom

Egnyte

Atlassian Suite

Job description

Monte Rosa Therapeutics, Inc is seeking a hands-on Technology Specialist to blur the lines between IT support, systems administration, and automation. You will prototype lightweight automations, integrate AI-enabled tooling, and partner with scientists and G&A teams to reduce toil and improve data quality.

The role requires strong Windows and macOS admin skills, familiarity with Intune, Addigy, and Jamf, and a proactive approach to building self-service resources in a fast-paced biotech