Tech Specialist: Automation & AI Enablement

Monte Rosa Therapeutics; Boston (MA); Hybrid; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Monte Rosa Therapeutics seeks a hands-on Technology Specialist who blends end-user computing, systems administration, and network support to help scientists and G&A teams work smarter through automation and AI-enabled tooling.

You will move between a support ticket, a patch cycle, and a workflow-automation experiment, driving automation-first initiatives, maintaining IT docs, and enabling secure, productive hybrid collaboration.

Qualifikationen

• 3+ years of hands-on IT support experience.
• Working knowledge of Microsoft Intune and macOS device management tools.
• Solid fundamentals in Windows administration and Active Directory concepts.
• Basic networking skills (DNS, DHCP, VLANs) and cross-platform support.

Aufgaben

• Serve as escalation point and hands-on contributor for IT Help Desk tickets.
• Provide in-person and remote support across Windows, macOS, and SaaS tools.
• Support conference room A/V and Zoom Rooms for hybrid collaboration.
• Maintain IT documentation and self-service resources.

Kenntnisse

IT Support

Intune

MacOS management

Windows Admin

Active Directory/Entra ID

Networking basics

Conference room tech

Tools

Addigy

Jamf

Okta

Office 365

Zoom

Egnyte

Atlassian Suite

Jobbeschreibung

Monte Rosa Therapeutics seeks a hands-on Technology Specialist who blends end-user computing, systems administration, and network support to help scientists and G&A teams work smarter through automation and AI-enabled tooling.

You will move between a support ticket, a patch cycle, and a workflow-automation experiment, driving automation-first initiatives, maintaining IT docs, and enabling secure, productive hybrid collaboration.