AI-First IT Engineer: Automations & End-User Support

Perplexity; San Francisco (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Perplexity is hiring an IT Engineer in San Francisco. You will join a small, high-impact IT team and help build AI-native platforms that automate IT tasks at scale. You’ll support hardware, accounts, and SaaS apps while crafting self-service tools and automations to keep everyone productive.

The role is hybrid at our San Francisco office and requires strong problem-solving, a pragmatic automation mindset, and excellent communication to help people daily.

Qualifications

• 3+ years of IT help desk and systems administration experience.
• Experience with macOS and Google Workspace.
• Experience with Google Workspace, Okta, ideally Okta Workflows.
• Experience using AI coding tools and scripting languages like Bash or Python.
• Familiarity with MDM like Intune is a plus.
• Methodical root-cause troubleshooting and automation mindset.
• Clear, friendly communication and enjoyment in helping people.

Responsibilities

• Use Perplexity's Computer to build foundational AI automations, custom skills, and workflows that run IT at scale.
• Instrument and tune our agentic IT ticketing system: spot trends, track KPIs, and engineer agent behavior to resolve requests quickly.
• Give employees great day-to-day IT support, in person and remotely, across hardware, accounts, and SaaS apps.
• Build and promote self-service tools across the company.
• Contribute to IT projects across endpoint management, identity and access management (IAM), and our IT back end.

Skills

MacOS experience

Google Workspace

Okta / Okta Workflows

Bash / Python scripting

AI tooling usage

Root-cause troubleshooting

Clear communication

Tools

MDM like Intune

Job description

Perplexity is hiring an IT Engineer in San Francisco. You will join a small, high-impact IT team and help build AI-native platforms that automate IT tasks at scale. You’ll support hardware, accounts, and SaaS apps while crafting self-service tools and automations to keep everyone productive.

The role is hybrid at our San Francisco office and requires strong problem-solving, a pragmatic automation mindset, and excellent communication to help people daily.