Automation Engineer: Enterprise SaaS Quality & AI

Hidden Jobs; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

401(k) plan

Health benefits

Flexible time off

Twice-yearly in-person offsites

Job summary

Hidden Jobs is seeking a QA Engineer focused on quality and automation for large SaaS deployments. The role spans enterprise-level, multi-tenant and PaaS environments, leveraging agentic AI tooling to triage, reproduce, and route bugs, with direct customer collaboration and a path from issues to automated tests.

We value hands-on software shipping, CI quality gates, and experience with enterprise customers.

Qualifications

• Production software engineering experience with responsibility for shipping code.
• Hands-on experience building test automation and CI quality gates that engineers rely on.
• Real-world use of AI or agentic tooling as part of day-to-day work.
• Experience working directly with customers or enterprise users on issues they care about.
• Comfort operating in ambiguity and owning outcomes without a defined queue of incoming work.

Responsibilities

• Keep multi-tenant SaaS and single-tenant PaaS environments consistent so behavior matches across deployments and configuration drift does not become a defect.
• Build and run agentic automation that triages, reproduces, and routes bugs without human handoff, and use the same tooling to resolve bugs by shipping fixes directly.
• Run pre-release bug bashes on new features and turn the practice into something other teams can adopt.
• Own bug reporting and communication, including severity-weighted trends, hotspots, and quality-direction updates trusted by engineering leadership and the customer.
• Work directly with enterprise customers to integrate with their issue reporting and validation processes.
• Improve internal automated testing for higher-value coverage, more trusted CI signal, and reduced flakiness.
• Close the loop from a customer-reported issue back to the test or environment check that would have caught it.
• Support agent quality evaluation by creating and curating relevant datasets.

Skills

Shipping code

Test automation

CI quality gates

AI tooling

Customer engagement

Ambiguity tolerance

Agentic workflows

Tools

Playwright

Cypress

Python

TypeScript

React

PostgreSQL

Hasura

GraphQL

AWS

Kubernetes

Terraform

Datadog

Job description

Hidden Jobs is seeking a QA Engineer focused on quality and automation for large SaaS deployments. The role spans enterprise-level, multi-tenant and PaaS environments, leveraging agentic AI tooling to triage, reproduce, and route bugs, with direct customer collaboration and a path from issues to automated tests.

We value hands-on software shipping, CI quality gates, and experience with enterprise customers.