Automation & Efficiency Manager — Tech-Driven Operations

Congruex; Memphis (TN); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits with

401(k) with company match

Flexible PTO

Holidays

Disability coverage

Parental Leave

Life Insurance

Safety/Wellness programs

Job summary

Congruex in Memphis is seeking a hands-on Manager, Business Efficiency & Automation to lead technology initiatives that boost operational efficiency, customer experience, and business performance. You will oversee GIS, engineering tools, and closeout platforms, coordinate cross‑functional teams, and drive responsible AI and automation programs.

The role requires practical technical knowledge, strong project and people management, and a track record of delivering complex projects on time and

Qualifications

• 5+ years of technology or IT experience, including at least 2 years in a people-management or team-lead role
• 2+ years of experience supporting solution architecture and technology implementation
• Proven track record delivering complex technology projects on time and within budget
• Experience supervising technical staff or leading small cross-functional project teams
• Working knowledge of solution architecture, cloud platforms (AWS, Azure, Google Cloud), and modern software development practices
• Understanding of cybersecurity, data governance, and compliance frameworks (HIPAA, GDPR, SOC 2, etc.)
• Experience with database management, API integrations, and enterprise application platforms
• Demonstrated team supervision, coaching, and performance-management skills
• Excellent communication skills (verbal and written) for both technical and non-technical audiences
• Experience tracking project budgets, vendor costs, and financial benefits
• Problem-solving and decision-making under pressure
• Project management and stakeholder coordination skills
• Vendor management and negotiation skills
• Familiarity with project management methodologies (Agile, Waterfall, Hybrid)

Responsibilities

• Support the implementation of technology plans aligned with department and company priorities
• Assess division technology needs and recommend practical improvements
• Contribute to annual technology and AI planning with milestones and measurable outcomes
• Prepare project updates, ROI analysis, and recommendations for the Vice President and business stakeholders
• Coordinate the design and delivery of technology solutions addressing division and customer needs
• Evaluate software, cloud services, and infrastructure options and recommend solutions within approved standards
• Manage assigned solutions from requirements through implementation and ongoing improvement
• Manage modernization, integration, and simplification projects for GIS, engineering design, and field closeout platforms
• Assess current tools and workflows, document requirements, and coordinate approved platform implementations, consolidations, and retirements
• Coordinate with operational stakeholders to improve field adoption, data quality, closeout efficiency, and compliance with technology standards
• Support responsible AI governance and coordinate cross-functional adoption activities
• Implement approved AI and automation initiatives that improve productivity, quality, and decision-making
• Identify and coordinate pilots for AI, geospatial, and intelligent quality-control capabilities, and recommend next steps based on measurable value
• Supervise, coach, and develop a small team of technology professionals
• Governance & Cost Management: Prepare cost-benefit analyses for proposed technology investments; Track and report on budgets and vendor costs; Follow cybersecurity, data governance, and technology standards

Skills

Solution Architecture

Cloud Platforms

Cybersecurity

Data Governance

Project Management

Vendor Management

Budget Management

Stakeholder Coordination

Communication Skills

Education

Bachelor's degree

AWS Certified Solutions Architect

PMP

ITIL

Job description

Congruex in Memphis is seeking a hands-on Manager, Business Efficiency & Automation to lead technology initiatives that boost operational efficiency, customer experience, and business performance. You will oversee GIS, engineering tools, and closeout platforms, coordinate cross‑functional teams, and drive responsible AI and automation programs.

The role requires practical technical knowledge, strong project and people management, and a track record of delivering complex projects on time and