Manager, Business Efficiency & Automation

Congruex; Memphis (TN); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits with

401(k) with company match

Flexible PTO

Holidays

Disability coverage

Parental Leave

Life Insurance

Safety/Wellness programs

Job summary

Congruex in Memphis is seeking a hands-on Manager, Business Efficiency & Automation to lead technology initiatives that boost operational efficiency, customer experience, and business performance. You will oversee GIS, engineering tools, and closeout platforms, coordinate cross‑functional teams, and drive responsible AI and automation programs.

The role requires practical technical knowledge, strong project and people management, and a track record of delivering complex projects on time and

Qualifications

• 5+ years of technology or IT experience, including at least 2 years in a people-management or team-lead role
• 2+ years of experience supporting solution architecture and technology implementation
• Proven track record delivering complex technology projects on time and within budget
• Experience supervising technical staff or leading small cross-functional project teams
• Working knowledge of solution architecture, cloud platforms (AWS, Azure, Google Cloud), and modern software development practices
• Understanding of cybersecurity, data governance, and compliance frameworks (HIPAA, GDPR, SOC 2, etc.)
• Experience with database management, API integrations, and enterprise application platforms
• Demonstrated team supervision, coaching, and performance-management skills
• Excellent communication skills (verbal and written) for both technical and non-technical audiences
• Experience tracking project budgets, vendor costs, and financial benefits
• Problem-solving and decision-making under pressure
• Project management and stakeholder coordination skills
• Vendor management and negotiation skills
• Familiarity with project management methodologies (Agile, Waterfall, Hybrid)

Responsibilities

• Support the implementation of technology plans aligned with department and company priorities
• Assess division technology needs and recommend practical improvements
• Contribute to annual technology and AI planning with milestones and measurable outcomes
• Prepare project updates, ROI analysis, and recommendations for the Vice President and business stakeholders
• Coordinate the design and delivery of technology solutions addressing division and customer needs
• Evaluate software, cloud services, and infrastructure options and recommend solutions within approved standards
• Manage assigned solutions from requirements through implementation and ongoing improvement
• Manage modernization, integration, and simplification projects for GIS, engineering design, and field closeout platforms
• Assess current tools and workflows, document requirements, and coordinate approved platform implementations, consolidations, and retirements
• Coordinate with operational stakeholders to improve field adoption, data quality, closeout efficiency, and compliance with technology standards
• Support responsible AI governance and coordinate cross-functional adoption activities
• Implement approved AI and automation initiatives that improve productivity, quality, and decision-making
• Identify and coordinate pilots for AI, geospatial, and intelligent quality-control capabilities, and recommend next steps based on measurable value
• Supervise, coach, and develop a small team of technology professionals
• Governance & Cost Management: Prepare cost-benefit analyses for proposed technology investments; Track and report on budgets and vendor costs; Follow cybersecurity, data governance, and technology standards

Skills

Solution Architecture

Cloud Platforms

Cybersecurity

Data Governance

Project Management

Vendor Management

Budget Management

Stakeholder Coordination

Communication Skills

Education

Bachelor's degree

AWS Certified Solutions Architect

PMP

ITIL

Job description

Job Title: Manager, Business Efficiency & Automation

Reports To: Vice President, Engineering

Company Profile

Congruex provides digital infrastructure solutions through engineering and construction services that connect communities nationwide. This includes wireline, wireless, data centers, and utility services from initial concept to market go-live.

With employees across the United States and India, the work we do enables essential infrastructure for the future of communications.

Build a Career. Build What Matters.

Job Summary

We are seeking an experienced, hands‑on Manager, Business Efficiency & Automation to coordinate and deliver technology initiatives that improve operational efficiency, customer experience, and business performance. This role manages assigned technology solutions from planning through implementation, partners with business and technical stakeholders, and supports the department's broader technology roadmap. The ideal candidate will bring practical technical knowledge, strong project and people‑management skills, and a track record of delivering cross‑functional technology projects. The Manager will oversee assigned improvements to GIS, engineering, and closeout platforms and support responsible AI and automation initiatives.

Job Responsibilities (Including, But Not Limited To)

Technology Planning & Execution

• Support the implementation of technology plans aligned with department and company priorities
• Assess division technology needs and recommend practical improvements
• Contribute to annual technology and AI planning with milestones and measurable outcomes
• Prepare project updates, ROI analysis, and recommendations for the Vice President and business stakeholders

Solution Architecture & Implementation

• Coordinate the design and delivery of technology solutions addressing division and customer needs
• Evaluate software, cloud services, and infrastructure options and recommend solutions within approved standards
• Manage assigned solutions from requirements through implementation and ongoing improvement

GIS, Engineering Tools & Closeout

• Manage assigned modernization, integration, and simplification projects for GIS, engineering design, and field closeout platforms.
• Assess current tools and workflows, document requirements, and coordinate approved platform implementations, consolidations, and retirements.
• Coordinate with operational stakeholders to improve field adoption, data quality, closeout efficiency, and compliance with technology standards.

AI & Technology

• Support responsible AI governance and coordinate cross-functional adoption activities under established policies.
• Implement approved AI and automation initiatives that improve productivity, quality, and decision‑making.
• Identify and coordinate pilots for AI, geospatial, and intelligent quality‑control capabilities, and recommend next steps based on measurable value.

Team Management

• Supervise, coach, and develop a small team of technology professionals
• Set individual and team goals, monitor performance, and support professional development
• Governance & Cost Management
• Prepare cost-benefit analyses for proposed technology investments
• Track and report on assigned technology budgets, vendor costs, and project benefits
• Follow and support cybersecurity, data governance, and technology standards

Required Skills & Qualifications

• 5+ years of technology or IT experience, including at least 2 years in a people‑management or team‑lead role
• 2+ years of experience supporting solution architecture and technology implementation
• Proven track record delivering complex technology projects on time and within budget
• Experience supervising technical staff or leading small cross‑functional project teams
• Working knowledge of solution architecture, cloud platforms (AWS, Azure, Google Cloud), and modern software development practices
• Understanding of cybersecurity, data governance, and compliance frameworks (HIPAA, GDPR, SOC 2, etc.)
• Experience with database management, API integrations, and enterprise application platforms
• Demonstrated team supervision, coaching, and performance‑management skills
• Excellent communication skills (verbal and written) for both technical and non‑technical audiences
• Experience tracking project budgets, vendor costs, and financial benefits
• Problem‑solving and decision‑making under pressure
• Project management and stakeholder coordination skills
• Vendor management and negotiation skills
• Familiarity with project management methodologies (Agile, Waterfall, Hybrid)

Required Licenses/Certifications/Registrations

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field
• AWS Certified Solutions Architect, PMP, ITIL, or equivalent relevant certification (Preferred)

Congruex Culture & Benefits

Congruex’s culture of safety and performance is built on the 4X Factor core values of Be Safe, Be Accountable, Be Respectful, and Earn Trust. These values guide how we work with one another and how we interact with our customers.

Benefits

We are committed to building a workplace where employees feel supported and recognized. We invest in employees through a comprehensive approach, including the benefits below with eligibility on Day 1 of employment:

• Medical, Dental & Vision benefits with 70% paid by the company
• 401(k) with company match up to 4% and immediate vesting
• Flexible PTO for exempt roles & competitive PTO accrual for non‑exempt roles
• 10 company paid holidays (9 standard and 1 floating)
• Company Paid Short-Term and Long-Term Disability coverage
• Company Paid Maternity & Parental Leave options
• Company Paid Basic Life Insurance (with employee paid voluntary options)
• Annual Safety Boot Program of up to $150 per eligible field employee per year
• Safety Points Program for eligible field employees redeemable in the company store
• Free wellness benefits like counseling, financial planning, and more

Additional Employment Information

We will determine salary based on skills and experience in relation to the function of the role, as well as equity to employees in similar roles. Some benefits have eligibility criteria. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Conditions to hiring may include but are not necessarily limited to background checks and drug testing.