Automation-Driven Senior Tech Support Engineer

Michael Page; McLean (VA); On-site; USD 69,000 - 90,000; Full time

Job summary

Michael Page is seeking a Senior Technical Support Engineer in McLean, VA to combine hands-on technical support with applied engineering, automation, and root cause analysis. The role splits about 50/50 between support and engineering, tackling complex incidents and developing runbooks and automation using Python, shell scripting, APIs, and webhooks.

You will collaborate with networking, identity, endpoint, and security teams, contribute to incidents and postmortems, and document solutions for

Qualifications

• Strong background in technical support, IT operations, or similar technical environments.
• Demonstrable depth in networking, identity, endpoint management, automation, observability, or ITSM/ITIL.
• Structured troubleshooting approach based on hypotheses, evidence, testing and root cause analysis.

Responsibilities

• Investigate and resolve technical support cases from diagnosis to resolution or escalation.
• Troubleshoot issues across devices, applications, identity, networks, policies and infrastructure.
• Conduct root cause analysis and identify recurring patterns.

Skills

Technical support

Root cause analysis

Automation

Python

Shell scripting

Git

Documentation

Incident response

Tools

Git

APIs

Webhooks

Observability tooling

Job description

Michael Page is seeking a Senior Technical Support Engineer in McLean, VA to combine hands-on technical support with applied engineering, automation, and root cause analysis. The role splits about 50/50 between support and engineering, tackling complex incidents and developing runbooks and automation using Python, shell scripting, APIs, and webhooks.

You will collaborate with networking, identity, endpoint, and security teams, contribute to incidents and postmortems, and document solutions for