Automation-Driven IT Engineer: Identity & SaaS Ops

Gohyred; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Ema is building the Universal AI Employee and is hiring its first dedicated IT Engineer to own corporate IT end-to-end for 200+ devices across the US, UK, Canada and India. You will automate identity, devices, SaaS and compliance workflows, aiming to minimize manual work within a year.

Success means onboarding/offboarding fully automated, audits ready, and runbooks maintained, with a strong emphasis on security and employee IT experience.

Qualifications

• 2–4 years in IT systems, endpoint or identity engineering.
• Hands-on Okta (or similar IdP) and Google Workspace administration.
• Working knowledge of SSO, SAML, OIDC and SCIM.
• Mac endpoint management experience (Kandji or similar).
• Python or Bash scripting, with at least one shipped automation you can walk us through.
• Strong troubleshooting across identity, SaaS and networking.
• Precise documentation, clear written communication and sound judgment on security and compliance risk.

Responsibilities

• Treat recurring tasks as automation candidates and build workflows with Python, Bash, APIs, Okta Workflows and AI coding tools.
• Own joiner/mover/leaver lifecycle with People Ops via Rippling → Okta → SCIM, moving from tickets to policy-driven automation.
• Administer Okta, Google Workspace, Slack and Atlassian; configure SSO (SAML/OIDC), SCIM and MFA across all apps.
• Manage the Mac fleet in Kandji: enrollment, automated OS patching, encryption baselines and drift detection.
• Maintain SaaS inventory and usage programmatically, and reclaim unused licenses automatically.
• Generate evidence for SOC 2, ISO 27001 and AI governance frameworks as a byproduct of automated operations.
• Maintain runbooks, a knowledge base and an integration registry; provide Tier 1/2 support within SLAs.

Skills

Automation mindset

Written communication

Documentation

Security awareness

Troubleshooting

Tools

Okta

Google Workspace

SSO

SCIM

Kandji

Python

Bash

Terraform

Job description

Ema is building the Universal AI Employee and is hiring its first dedicated IT Engineer to own corporate IT end-to-end for 200+ devices across the US, UK, Canada and India. You will automate identity, devices, SaaS and compliance workflows, aiming to minimize manual work within a year.

Success means onboarding/offboarding fully automated, audits ready, and runbooks maintained, with a strong emphasis on security and employee IT experience.