IT Engineer

ema; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Ema is seeking an IT Engineer to own corporate IT tools, access, devices, and compliance end to end. This role focuses on automating IT operations rather than a traditional helpdesk, with a emphasis on policy-driven automation and reducing manual work.

You'll build agentic workflows, manage identity and access, SaaS inventories, endpoint security, and audit-ready security evidence. Collaboration with Finance and HR is common.

Qualifications

• Automation mindset with ability to design agentic workflows using Python/Bash.
• Experience with Cloud/SaaS infrastructure: Okta/IdP, Google Workspace, MDM.
• Strong security discipline and precise documentation.

Responsibilities

• Design and implement automated workflows and agentic tooling.
• Manage identity and access governance for global employees.
• Maintain SaaS inventories and optimize licenses.
• Oversee endpoint security: MDM, OS patching, encryption baselines.
• Ensure security/compliance evidence for audits.
• Standardize IT runbooks and SLAs.
• Advise Finance and HR on tool subscriptions and billing.

Skills

Automation mindset

IT & Security Operations

Security & Process Discipline

Communication & Documentation

Tools

Python

Bash

APIs

Okta/IdP

Google Workspace

MDM platforms

Job description

About Ema

Ema builds AI Employees for HR, IT and Finance. Our AI Employees take on the busy work across the employee experience, from recruiting, onboarding and benefits to IT support, invoice processing and payroll, so people can spend their time on work that needs them. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs.

We are backed by industry leading investors including Accel, Naspers/Prosus, Creaegis, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production. We ship real systems that run real business processes at scale.

About the role

As Ema scales, our corporate IT environment tools, access, devices, and compliance has outgrown an ownership-by-default model. We're hiring an IT Engineer to own it end to end.

This is not a traditional helpdesk role. Ema is an agentic AI company, and we expect our own internal operations to reflect that. You'll run corporate IT while systematically automating it, using agentic tooling to remove the manual work rather than absorbing it. The measure of success in this role is how little of it remains manual after a year and every employee's experience is great.

What you'll do

• Agentic Workflows & Automation: Treat every recurring manual task as an automation candidate, extending existing systems and leveraging AI coding tools to design autonomous workflows.
• Automated Identity & Access: Shift JML lifecycles, including global employee onboarding, Okta/SCIM provisioning, and access reviews from ticket-driven processes to policy-driven automation.
• SaaS Lifecycle Automation: Programmatically maintain tool inventories, track utilization, and reclaim unused licenses automatically.
• Automated Endpoint Security: Manage fleet MDM while automating OS patching, encryption baselines, and continuous drift detection.
• Automated Compliance & Security: Generate audit evidence for SOC 2, ISO 27001, and AI governance frameworks as a continuous byproduct of automated operations.
• Operational Excellence: Standardize IT runbooks, manage integration registries, and deliver Tier 1/2 support with defined SLAs.
• Advise other functions: Act as the in-house expert for Finance and HR when tool or subscription administration hits a snag - from access and licensing to renewals and billing questions.

What we're looking for

• Automation Instinct & Agentic Tools: Strong drive to eliminate repetitive work using AI coding tools, Python/Bash scripting, and API integrations.
• IT & Security Operations: 0-2 years of experience managing Cloud/SaaS infrastructure, Okta/IdP, Google Workspace, and MDM platforms.
• Security & Process Discipline: Strict adherence to security protocols, precise documentation habits, and sound judgment when handling compliance risks.
• Communication & Documentation: Exceptional clarity in technical writing and verbal communication, as you will be the primary interface for internal stakeholders and will need to maintain clear, concise documentation for all automated processes.

Why Ema?

Pioneer agentic AI. Build at the absolute frontier of technology to drive tangible enterprise-wide evolution.

End-to-end platform ownership. Opportunity to contribute and scale the mission-critical infrastructure that defines our core capabilities.

High-density engineering talent. Collaborate with a lean team of researchers and product builders focused on deep, rigorous execution.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.