Automation & Analytics Servicing Associate

Freddie Mac; Chicago (IL); On-site; USD 58,000 - 88,000; Full time

Job summary

Freddie Mac Multifamily Loan Servicing seeks a Servicing Efficiency & Transformation (SET) Associate to drive operational excellence, automation, data analytics, and platform initiatives. This role links business operations with technology to modernize servicing processes, reduce risk, and improve reporting.

You will develop automation solutions, support technology initiatives, deliver business intelligence, and enhance servicing processes.

Qualifications

• Bachelor’s degree in related field or equivalent experience
• 0 - 2 years in business analysis, data analytics, automation, or servicing operations
• Strong SQL, Excel, and experience with Tableau/Power BI
• Analytical, problem-solving, and communication skills
• Ability to manage multiple priorities independently
• Python, Power Automate, SharePoint, workflow tech experience
• Multifamily mortgage servicing or financial operations experience
• Product support, testing, UAT, release management, Tableau/SharePoint admin, preferred
• Experience with AI-enabled tools, preferred

Responsibilities

• Automation & Process Improvement: Design, develop, and maintain automation using Python, SQL, Power Automate, SharePoint, and AI tools. Identify and eliminate manual processes; drive workflow optimization.
• Data Analytics & Business Intelligence: Build dashboards and reports with Tableau, Power BI, and SQL; analyze data for trends and risks; deliver management reporting and actionable insights.
• Product & Platform Support: Participate in technology initiatives, gather requirements, support implementation/testing, and act as liaison between business and tech teams.
• Systems Testing & Release Management: Develop test scripts, support UAT, track defects, and document testing activities.
• Financial Operations & Servicing Support: Assist with financial processing, reconciliation, reporting, and operational risk management.
• Vendor & Partner Management: Coordinate with internal/external partners and vendors; resolve issues and facilitate cross-functional initiatives.

Skills

SQL

Excel

Tableau

Power BI

Python

Power Automate

SharePoint

AI tools

Automation

Communication

Education

Bachelor’s degree or equivalent

Tools

Tableau

Power BI

UAT testing

Job description

Freddie Mac Multifamily Loan Servicing seeks a Servicing Efficiency & Transformation (SET) Associate to drive operational excellence, automation, data analytics, and platform initiatives. This role links business operations with technology to modernize servicing processes, reduce risk, and improve reporting.

You will develop automation solutions, support technology initiatives, deliver business intelligence, and enhance servicing processes.