Servicing Automation & Analytics Specialist

Freddie Mac; McLean (VA); On-site; USD 58,000 - 88,000; Full time

Job summary

Freddie Mac is seeking a Servicing Efficiency & Transformation Associate to drive automation, analytics, and platform initiatives in Multifamily Loan Servicing. You will develop automation solutions, support technology initiatives, and deliver business intelligence to improve servicing processes.

You will collaborate across departments to identify opportunities, solve challenges, and implement scalable solutions, contributing to Freddie Mac's mission in the rental housing market.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• 0-2 years in business analysis, data analytics, automation, or servicing operations.
• Strong SQL, Excel, and experience with Tableau/Power BI.
• Analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities independently.
• Python, Power Automate, SharePoint, workflow tech experience.
• Multifamily mortgage servicing or financial operations experience.
• Product support, testing, UAT, release management, Tableau/SharePoint admin, preferred.
• Experience with AI-enabled tools, preferred.

Responsibilities

• Automation & Process Improvement: Design, develop, and maintain automation using Python, SQL, Power Automate, SharePoint, and AI tools.
• Data Analytics & Business Intelligence: Build dashboards and reports with Tableau, Power BI, and SQL; analyze data for trends and risks; deliver management reporting and actionable insights.
• Product & Platform Support: Participate in technology initiatives, gather requirements, support implementation/testing, and act as liaison between business and tech teams.
• Systems Testing & Release Management: Develop test scripts, support UAT, track defects, and document testing activities.
• Financial Operations & Servicing Support: Assist with financial processing, reconciliation, reporting, and operational risk management.
• Vendor & Partner Management: Coordinate with internal/external partners and vendors; resolve issues and facilitate cross-functional initiatives.

Skills

SQL

Excel

Tableau

Power BI

Power Automate

SharePoint

Education

Bachelor's degree or equivalent experience

Tools

Python

Tableau

Power BI

SharePoint

Power Automate

Job description

Freddie Mac is seeking a Servicing Efficiency & Transformation Associate to drive automation, analytics, and platform initiatives in Multifamily Loan Servicing. You will develop automation solutions, support technology initiatives, and deliver business intelligence to improve servicing processes.

You will collaborate across departments to identify opportunities, solve challenges, and implement scalable solutions, contributing to Freddie Mac's mission in the rental housing market.