Autocentre Centre Manager - Lead & Elevate Service

Halfords; Blackburn (OK); On-site; USD 47,000 - 62,000; Full time

Benefits offered by this job

5.6 weeks’ annual leave

Garage discounts up to 50%

Retail product discounts 25%

Refer a friend scheme

Share save scheme 20%

Job summary

National Tyres and Autocare, now part of Halfords, is seeking a Centre Manager to lead the Blackburn centre team, drive outstanding customer journeys and deliver top performance in a busy automotive service environment. You will coach and develop staff, manage KPIs, ensure Health and Safety compliance, and exploit a generous uncapped bonus while ensuring excellent service and strong sales.

This role offers progression, comprehensive training, and a benefits package to support work-life balance

Qualifications

• Fantastic leadership and team management skills within the automotive or similar industry.
• Experience delivering high customer satisfaction.
• Engaging and motivational coaching-based approach to team development.
• Experience meeting Health and Safety standards.
• Experienced with high sales turnover and managing KPI’s.
• Excellent communication skills, verbally and written.
• IT Proficient, with the willingness to learn in-house systems.
• A current valid driving licence.

Responsibilities

• Lead the centre team to meet targets and deliver exceptional customer service.
• Drive business performance and support training schemes.
• Ensure compliance with Health and Safety and company standards.
• Manage KPI performance and sales targets at the centre.
• Provide coaching and development to staff and maintain high team morale.

Skills

Leadership

Customer service

Coaching

Health & Safety

KPI management

Communication

IT proficiency

Driving licence

Tools

In-house systems

Job description

National Tyres and Autocare, now part of Halfords, is seeking a Centre Manager to lead the Blackburn centre team, drive outstanding customer journeys and deliver top performance in a busy automotive service environment. You will coach and develop staff, manage KPIs, ensure Health and Safety compliance, and exploit a generous uncapped bonus while ensuring excellent service and strong sales.

This role offers progression, comprehensive training, and a benefits package to support work-life balance