Auto Telephone Claims Adjuster I, II or Sr - National General

Allstate Insurance; Ohio; Remote; USD 52,000 - 85,000; Full time

Job summary

An established industry player is seeking a remote Auto Claims Adjuster to investigate complex automobile accidents and negotiate claims. This role requires an experienced candidate with a deep understanding of insurance policies and strong negotiation skills. You will work independently to assess coverage and liability while mentoring junior staff. Join a forward-thinking company that values inclusivity and offers a flexible work environment. This is an exciting opportunity to make a positive impact in the insurance industry while developing your skills in a collaborative setting.

Qualifications

• 3+ years of experience in auto claims handling preferred.
• Ability to investigate and negotiate claims independently.

Responsibilities

• Investigate and confirm facts of loss for complex auto accidents.
• Mentor junior employees and handle claims with discretion.

Skills

Auto claims handling

Customer service skills

Investigation skills

Negotiation skills

Understanding of insurance policies

Education

4-year Bachelor's Degree

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto, accident, and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents and directly to consumers.

Job Description

Responsible for investigating and confirming the facts of loss for complex automobile accidents. Determines coverage, liability, damages, and otherwise adjusts and negotiates claims within the limit of authority. Mentors junior employees.

**This is a remote auto claims adjuster role. The ideal candidate will be experienced in auto claims handling and can sit in any time zone.**

Key Responsibilities

1. Determines subrogation or fraud potential and how to handle for complex cases.
2. Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
3. Handles investigation regarding all aspects of complex auto claims (coverage, liability, and damages) with discretion and independence within increased authority.
4. For claims involving injuries, reviews, evaluates, and negotiates moderate to complex injury claims.
5. Recognizes and identifies vehicle body parts and potential property damage.
6. Identifies customer needs and works to meet those needs using appropriate customer service skills.

Education

• 4-year Bachelor's Degree (Preferred)

Experience

• 3 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

#LI-SH1

Compensation

Base compensation offered for this role is $52,000 - $85,000 annually, based on experience and qualifications.

*** Total compensation includes base pay plus incentive pay (commission, bonus, etc.) as applicable.

At National General, great things happen when our people work together. Joining our team means more than just a job — it’s an opportunity to develop your skills, challenge the status quo, and impact the future positively.

We offer a flexible environment that values connection and belonging. Our inclusivity and diversity awards reflect our commitment to empowering everyone to lead, innovate, and give back.

Good Hands. Greater Together.

National General Holdings Corp., part of the Allstate family, is headquartered in New York City. Founded in 1939, with a financial strength rating of A- from A.M. Best, we provide a range of personal and commercial insurance products, including auto, homeowners, umbrella, and niche insurance offerings through our subsidiaries.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, and others.

Benefits

We are an Equal Opportunity employer, committed to diversity and inclusion. Candidates must have authorization to work in the U.S. without sponsorship. For assistance or accommodations, contact NGIC at [phone].