Auto Telephone Claims Adjuster I, II or Sr - National General

National General; United States; Remote; USD 52,000 - 85,000; Full time

Job summary

An established industry player is seeking a skilled auto claims adjuster to join their innovative team. This remote role focuses on investigating complex automobile accidents, determining coverage and liability, and negotiating claims. The ideal candidate will leverage their extensive experience in auto claims handling to mentor junior employees while ensuring exceptional customer service. With a flexible work environment that fosters connection and belonging, this position offers a unique opportunity to make a significant impact in the insurance sector.

Qualifications

• 3+ years of experience in auto claims handling preferred.
• Ability to investigate and negotiate complex claims.

Responsibilities

• Investigates and confirms facts of loss for complex automobile accidents.
• Determines coverage, liability, and damages for claims.

Skills

Auto claims handling

Investigation skills

Negotiation skills

Customer service skills

Education

4-year Bachelor's Degree

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto, accident, and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents and directly to consumers.

Job Description

Responsible for investigating and confirming the facts of loss for complex automobile accidents. Determines coverage, liability, damages, and otherwise adjusts and negotiates claims within the limit of authority. Mentors junior employees.

Note: This is a remote auto claims adjuster role. The ideal candidate will be experienced in auto claims handling and can sit in the Western or Central Time Zone.

Key Responsibilities

• Determines subrogation or fraud potential and how to handle for complex cases
• Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Handles investigation regarding all aspects of complex auto claims (coverage, liability, and damages) with discretion and independence within increased level of authority
• Reviews, evaluates, and negotiates moderate to complex injury claims (if handled)
• Recognizes and identifies vehicle body parts and understands other potential property damage
• Identifies customer needs and works to meet those needs using appropriate customer service skills

Education

• 4-year Bachelor's Degree (Preferred)

Experience

• 3 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• An equivalent combination of education and experience may be considered in lieu of the above requirements.

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Compensation

Base compensation offered for this role is $52,000 - $85,000 annually, based on experience and qualifications.

*** Total compensation may include incentive pay such as commissions or bonuses.

At National General, we believe great things happen when our people work together. We offer a flexible environment that embraces connection and belonging, and we are committed to diversity and inclusion.

Good Hands. Greater Together.

National General Holdings Corp., a member of the Allstate family, is headquartered in New York City. We provide a variety of insurance products, including personal and commercial auto, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, and others.

Benefits

We are an Equal Opportunity employer. Candidates must possess authorization to work in the United States. For assistance or accommodations, contact NGIC main office at [phone].