Auto Showroom Front Desk Concierge

Darcars; Greenwich (CT); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Comprehensive Benefits Plan including

401k

Employee discounts on vehicle Purch |s

Job summary

DARCARS Lexus of Greenwich is hiring an Automotive Front Desk Receptionist to greet showroom visitors, direct them to the right department and answer basic inquiries. You will be a front-line representative, maintaining a professional, friendly image for customers and staff in a fast-paced dealership environment.

Key duties include answering calls, entering data into the prospect tracking system, managing the switchboard, taking thorough messages, updating the telephone roster, and performing

Qualifications

• Must speak clearly on the telephone and convey the image of professionalism and competence to callers and in-person customers.
• Strong communication skills with both customers and DARCARS employees.
• Demonstrated commitment to customer service.
• Ability to read, comprehend instructions, policy documents, and short correspondence.
• Previous customer service experience preferred but not required.
• Requires the ability to sit for long periods of time.
• Be able to work in a fast-paced environment.
• Be a team player.
• Must be able to work a flexible schedule, evenings and weekends.
• Must be able to pass pre-employment background screening.

Responsibilities

• Greet showroom customers and determine the nature of their visit.
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into computer operated prospect tracking system.
• Manage switchboard.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize hold time.
• Take thorough messages with caller details and time.
• Communicate messages to all appropriate parties promptly.
• Provide basic information to callers with general inquiries.
• Update and distribute the company telephone roster as needed.
• Perform clerical and accounting duties as assigned by controller or GSM.
• Serve as showroom greeter.
• Other duties assigned by management.

Skills

Customer service

Clear communication

Team player

Flexible schedule

Multitasking

Phone etiquette

Job description

DARCARS Lexus of Greenwich is hiring an Automotive Front Desk Receptionist to greet showroom visitors, direct them to the right department and answer basic inquiries. You will be a front-line representative, maintaining a professional, friendly image for customers and staff in a fast-paced dealership environment.

Key duties include answering calls, entering data into the prospect tracking system, managing the switchboard, taking thorough messages, updating the telephone roster, and performing