Auto Service Writer & Team Leader

Key-Auto-Group; Egg Harbor Township (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

Key Acura of Atlantic City in Egg Harbor Township, NJ is seeking a Dealership Service Advisor to oversee service orders, ensure prompt, courteous service, and take ownership of the customer experience.

The role requires 1-3 years as a Service Writer, strong communication, organizational skills, and the ability to collaborate with technicians and management to drive customer satisfaction.

Qualifications

• 1-3 years experience as a Service Writer.
• Excellent organizational and communication skills.
• Proven ability to maintain high customer satisfaction.

Responsibilities

• Oversee service orders and flow of drive lane.
• Ensure customers receive prompt, courteous service.
• Take ownership of the customer experience and leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is allocated to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems and ordering parts.
• Oversee warranty claims administration and service department training and supervision.
• Set schedules and assign tasks to service department staff.
• Reinforce company policies and compliance with laws and regulations.
• Maintain good relationships with factories and internal stakeholders.
• Collaborate with upper management on hiring and discipline decisions.

Skills

Service writing

Customer service

Communication

Team collaboration

Organization

Self-motivation

Professional appearance

Customer satisfaction

Job description

Key Acura of Atlantic City in Egg Harbor Township, NJ is seeking a Dealership Service Advisor to oversee service orders, ensure prompt, courteous service, and take ownership of the customer experience.

The role requires 1-3 years as a Service Writer, strong communication, organizational skills, and the ability to collaborate with technicians and management to drive customer satisfaction.