Auto Service Store Manager - Lead, Grow & Delight Customers

Dobbs; Kansas City (MO); On-site; USD 55,000 - 90,000; Full time

Job summary

Dobbs is seeking a Store Manager to oversee daily operations of the automotive service center, ensuring sales, service, and repair activities run safely, efficiently, and profitably. You will lead and train staff, manage staffing, and drive exceptional customer service while achieving financial goals.

The role includes inventory control, parts requisitions, and personnel actions such as hiring and performance management to ensure smooth store operations in a fast-paced environment.

Qualifications

• 5+ years' retail management experience OR 2+ years in Assistant Store Manager role in automotive industry.
• Knowledge of automotive systems preferred.
• Valid Driver's License required.

Responsibilities

• Perform duties of Assistant Store Manager, Service Manager, and Retail Sales Manager as needed to support store operations.
• Lead and direct store staff engaged in selling, servicing, and repairing vehicles to ensure efficiency and profitability.
• Train, coach, and mentor employees on proper repair and maintenance procedures and customer service standards.
• Schedule front and back shop employees to maintain appropriate staffing levels for all operating hours, including store opening and closing.
• Review sales and performance records, identify opportunities for improvement, and implement strategies to achieve financial objectives.
• Manage inventory, including requisitioning and accounting for equipment, replacement parts, and tires.
• Perform general housekeeping, facility upkeep, and miscellaneous assignments such as stacking tires or other operational tasks.
• Recommend, document, and execute personnel actions such as hiring, promotions, transfers, disciplinary actions, and terminations.

Skills

Retail management

Automotive knowledge

Driver's license

Job description

Dobbs is seeking a Store Manager to oversee daily operations of the automotive service center, ensuring sales, service, and repair activities run safely, efficiently, and profitably. You will lead and train staff, manage staffing, and drive exceptional customer service while achieving financial goals.

The role includes inventory control, parts requisitions, and personnel actions such as hiring and performance management to ensure smooth store operations in a fast-paced environment.