Auto Service Shop Lead & Team Coach

San Marcos Chrysler Dodge Ram Jeep; San Marcos (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Life insurance

Paid holidays

Employee discounts

Job summary

San Marcos Chrysler Dodge Ram Jeep is seeking an experienced, dedicated, and technical-focused Service Shop Assistant Manager to lead our team of technicians. You will oversee daily operations, manage techs, and maintain a safe, efficient workshop.

You will liaise between the Service Manager, Service Advisors and Technicians, coordinate workflow, and coach the team on sales techniques and product knowledge. This role also involves monitoring shop performance and upholding safety standards.

Qualifications

• 2+ years in automotive repair.
• 2+ years in leadership roles.
• Excellent communication and customer service skills.
• Ability to manage a team in a fast-paced environment.
• Familiarity with Dealer Management Systems (Dealertrack, Dealerconnect preferred).
• Attention to detail and problem-solving abilities.
• Clean driving record and valid driver's license.
• Willingness to background check and drug test.

Responsibilities

• Coordinate daily workflow of technicians and service advisors to ensure repairs are completed efficiently and accurately.
• Assist in recruiting, scheduling, and training service staff; lead daily huddles and coach for sales techniques and product knowledge.
• Monitor shop performance and implement improvement strategies.
• Enforce OSHA safety policies and maintain a clean, organized shop.
• Work with manager to achieve sales, productivity, and gross margin objectives.
• Oversee inventory, order supplies, and maintain shop equipment.

Skills

Leadership

Communication

Customer service

Fast-paced environment

Detail-oriented

Problem-solving

Tools

Dealertrack

Dealerconnect

Job description

San Marcos Chrysler Dodge Ram Jeep is seeking an experienced, dedicated, and technical-focused Service Shop Assistant Manager to lead our team of technicians. You will oversee daily operations, manage techs, and maintain a safe, efficient workshop.

You will liaise between the Service Manager, Service Advisors and Technicians, coordinate workflow, and coach the team on sales techniques and product knowledge. This role also involves monitoring shop performance and upholding safety standards.