Service Advisor

Luther-North-Country-Ford; Coon Rapids (MN); On-site; USD 42,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k with Match

Paid Vacation

Growth Opportunities

Paid Training

Family Owned and Operated

Long Term Job Security

Health and Wellness

Accident & Critical Illness

HSA/Flexible Spending

Pet Insurance

Employee Discounts

State of the Art Facility

Paid Certification

Ongoing Certification

OEM Certification

Busy Shop

Job summary

Luther-North-Country-Ford is seeking a Service Advisor to own the customer experience in the service lane. You’ll greet owners, explain repair processes, and coordinate scheduling while applying the company’s standards for service quality.

The role welcomes candidates new to automotive service but with strong customer-service or hospitality backgrounds. Base + commission structure is offered with opportunities for growth.

Qualifications

• Must be organized and have a friendly personality.
• Proven ability to lead or manage others.
• Strong time management skills are required.
• Excellent communication with customers is essential.
• Professional appearance and conduct expected.
• Clean driving record is required.
• Must be willing to undergo pre-employment background check.

Responsibilities

• Oversee flow of Drive Lane with prompt, courteous service.
• Own the customer experience and support dealership goals.
• Provide concierge support for owner inquiries in person or by phone.
• Ensure technicians' time is efficiently allocated to service customers.
• Distribute work fairly among technicians.

Skills

Organized and friendly

Demonstrated ability to manage others

Time management

Excellent communication

Professional appearance

Clean driving record

Background check readiness

Job description

Service Advisor

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

$42-$110k/year (Commission-Based)

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.


• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.


• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled


• Ensures that the daily inventory of technicians' time is consistently sold to service customers.


• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality


• Demonstrated ability to manage others


• Time management skills


• Fantastic communication skills with your customers


• Professional, well-groomed personal appearance.


• Clean driving record


• Willing to submit to a pre-employment background check

What We Offer:

• Medical, Dental & Vision


• 401k with Match


• Paid Vacation


• Growth Opportunities


• Paid Training


• Family Owned and Operated


• Long Term Job Security


• Health and Wellness


• Accident & Critical Illness


• HSA/Flexible Spending


• Pet Insurance


• Employee Discounts


• State of the Art Facility


• Paid Certification


• Ongoing Certification


• OEM Certification


• Busy Shop

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.