Auto Service Manager: Lead Techs & Fast-Track Career

Goodyear; Beckley (WV); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical plans

401(k)

Certification reimbursement

Paid vacations

Job summary

Goodyear Beckley, WV is seeking a Service Manager to lead the service department, schedule staff, and ensure timely, quality work for guests.

You will drive sales through guest interactions, train and develop team members, uphold safety standards, and coordinate with technicians to deliver an outstanding customer experience. This role requires a strong work ethic, problem-solving, and the ability to analyze warranties and promotions with minimal supervision.

Qualifications

• Minimum 1 year of previous Automotive Service management experience.
• Valid driver's license.
• Must be at least 18 years of age.
• No relocation is being offered for this position.
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Responsibilities

• Manage the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guests
• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests
• Responsible for contributing to the training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting

Skills

Automotive service management

Customer service

Team leadership

Job description

Goodyear Beckley, WV is seeking a Service Manager to lead the service department, schedule staff, and ensure timely, quality work for guests.

You will drive sales through guest interactions, train and develop team members, uphold safety standards, and coordinate with technicians to deliver an outstanding customer experience. This role requires a strong work ethic, problem-solving, and the ability to analyze warranties and promotions with minimal supervision.