Service Manager - Beckley, WV

Goodyear; Beckley (WV); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical plans

401(k)

Certification reimbursement

Paid vacations

Job summary

Goodyear Beckley, WV is seeking a Service Manager to lead the service department, schedule staff, and ensure timely, quality work for guests.

You will drive sales through guest interactions, train and develop team members, uphold safety standards, and coordinate with technicians to deliver an outstanding customer experience. This role requires a strong work ethic, problem-solving, and the ability to analyze warranties and promotions with minimal supervision.

Qualifications

• Minimum 1 year of previous Automotive Service management experience.
• Valid driver's license.
• Must be at least 18 years of age.
• No relocation is being offered for this position.
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Responsibilities

• Manage the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guests
• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests
• Responsible for contributing to the training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting

Skills

Automotive service management

Customer service

Team leadership

Job description

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results.

General Description

As a Service Manager you will gain hands‑on experience in one of Goodyear's auto service centers by making meaningful connections while delivering outstanding service. You will also be responsible for managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guest. We encourage you to allow us to invest in your success as you invest in ours.

Responsibilities

• Manage the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guests
• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests
• Responsible for contributing to the training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting

Basic Qualifications

• Minimum 1 year of previous Automotive Service management experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• Previous automotive service sales experience
• Previous automotive service experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelinesDepending on location, our stores may be open 7 days a week, which may include weekends and some holidays
• Commitment to following established safety policies and procedures

Benefits

Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations.