Auto Service Manager - Lead Team, Elevate Service

Fleet-Farm; Clintonville (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Fleet Farm in Clintonville, WI seeks an Auto Service Manager to lead the auto service sales and technician team, ensuring best-in-class customer service and operational excellence. The role involves coaching staff, budgeting, and promoting Fleet Farm automotive offerings.

You will develop service estimates, manage schedules, and report on sales and payroll to drive profitability while maintaining a high standard of customer care.

Qualifications

• Bachelor’s degree or relevant experience required or preferred.
• 3 years of retail / automotive management experience preferred.
• Demonstrated strong interpersonal and leadership skills.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.

Responsibilities

• Teach, train, coach, and mentor your team to develop Best in Class execution and customer service.
• Hire, train, develop, and manage the performance of all Team Members.
• Assist customers with questions and handle customer issues.
• Establish knowledge of Fleet Farm’s tires, parts, and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
• Create employee schedules for auto service sales and technician Team Members.
• Provide store leadership with sales and payroll budget reports.
• Manage auto center profitability by monitoring payroll and controllable expenses.

Education

Bachelor’s degree in Automotive, Management, or related field, or relevant experience preferred

Job description

Fleet Farm in Clintonville, WI seeks an Auto Service Manager to lead the auto service sales and technician team, ensuring best-in-class customer service and operational excellence. The role involves coaching staff, budgeting, and promoting Fleet Farm automotive offerings.

You will develop service estimates, manage schedules, and report on sales and payroll to drive profitability while maintaining a high standard of customer care.