Auto Service Manager: Lead Team, Drive Customer Service

Fleet Farm; Arkansas; On-site; USD 65,000 - 90,000; Full time

Job summary

Fleet Farm is seeking an Auto Service Manager to lead our auto service sales and technician team at Baxter, MN. You will provide superior customer service, coach staff, manage schedules, budgets, and service estimates while promoting tire and automotive products.

Responsibilities include hiring and developing team members, maximizing profitability, and ensuring best-in-class execution in daily operations. A Bachelor's degree or relevant experience and 3 years of retail/auto management are

Qualifications

• Bachelor’s degree in Automotive, Management, or related field, or relevant experience preferred.
• 3 years of retail/automotive management experience preferred.
• Demonstrated strong interpersonal and leadership skills.

Responsibilities

• Teach, train, coach, and mentor your team to develop Best in Class execution and customer service.
• Hire, train, develop, and manage the performance of all Team Members.
• Assist customers with questions and handle customer issues.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
• Create employee schedules for auto service sales and technician Team Members.
• Provide store leadership with sales and payroll budget reports.
• Manage auto center profitability by monitoring and controlling payroll and expenses.

Skills

Leadership

Customer service

Team motivation

Staff scheduling

Budgeting

Education

Bachelor's degree in Automotive, Management, or related field

Job description

Fleet Farm is seeking an Auto Service Manager to lead our auto service sales and technician team at Baxter, MN. You will provide superior customer service, coach staff, manage schedules, budgets, and service estimates while promoting tire and automotive products.

Responsibilities include hiring and developing team members, maximizing profitability, and ensuring best-in-class execution in daily operations. A Bachelor's degree or relevant experience and 3 years of retail/auto management are