Auto Service Manager: Lead Team, Boost Revenue & Service

Socket.dev; Paramus (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

Socket.dev is seeking a dynamic Auto Service Manager to lead our service department with excellence. You will drive customer satisfaction and revenue growth while building a high-performance team focused on quality service and operational efficiency.

The successful candidate will have proven leadership in automotive service, strong communication and analytical skills, and the ability to motivate technicians and staff to deliver top results.

Qualifications

• Experience leading an auto service department or similar automotive service leadership role.
• Strong focus on delivering excellent customer experience and satisfaction.
• Proven ability to increase revenue and improve efficiency.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze financial and operational data to inform decisions.

Responsibilities

• Oversee daily operations of the service department with efficient workflow.
• Lead, motivate, and develop service technicians and staff to high performance.
• Deliver exceptional customer service to enhance satisfaction and loyalty.
• Implement strategies to increase revenue through upselling and promotions.
• Monitor metrics: productivity, profitability, and customer feedback.
• Maintain strong relationships with customers, addressing concerns promptly.
• Collaborate with other departments to optimize dealership performance.

Skills

Auto service mgmt

Customer experience

Revenue growth

Leadership

Team motivation

Organizational skills

Analytical skills

Job description

Socket.dev is seeking a dynamic Auto Service Manager to lead our service department with excellence. You will drive customer satisfaction and revenue growth while building a high-performance team focused on quality service and operational efficiency.

The successful candidate will have proven leadership in automotive service, strong communication and analytical skills, and the ability to motivate technicians and staff to deliver top results.