Auto Service Manager — Lead Operations & Customer Experience

Advanced Auto Tech; Crosspointe (VA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation and holidays

Sick time

Health care

Retirement plan

Collaborative management team

Modern facility and processes

Job summary

Advanced Auto Tech in Virginia is seeking an experienced and customer-focused Service Manager to lead our full-service repair facility. You’ll motivate teams, collaborate with technicians and advisors, and drive an outstanding customer experience in a fast-paced environment.

Our shop features 10 bays, 9 lifts and a climate-controlled 8,000 sq ft workspace. You’ll oversee daily service operations, manage workflow and KPIs, drive sales, and uphold safety, quality, and professionalism across the

Qualifications

• 5+ years in automotive service advising or management.
• Proven leadership and team development skills.
• Experience with Domestic, Asian, and European vehicles.

Responsibilities

• Oversee daily service operations, from customer check-in to vehicle delivery.
• Supervise and support Service Advisors and Technicians.
• Manage workflow, scheduling, and repair order accuracy.
• Handle escalated customer concerns and ensure satisfaction.
• Track KPIs, drive sales goals, and report to ownership.
• Maintain a high standard of service, safety, and professionalism.

Skills

Leadership

Team management

Customer focus

Communication

Problem-solving

Job description

Advanced Auto Tech in Virginia is seeking an experienced and customer-focused Service Manager to lead our full-service repair facility. You’ll motivate teams, collaborate with technicians and advisors, and drive an outstanding customer experience in a fast-paced environment.

Our shop features 10 bays, 9 lifts and a climate-controlled 8,000 sq ft workspace. You’ll oversee daily service operations, manage workflow and KPIs, drive sales, and uphold safety, quality, and professionalism across the