Auto Service Manager - Lead Guest Experience & Sales

The Goodyear Tire & Rubber Company; Wethersfield (CT); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401(k) retirement plan

Life insurance

Disability insurance

Tuition assistance

Paid vacation and sick leave

Tire discounts

Job summary

The Goodyear Tire & Rubber Company is seeking a Service Manager to gain hands‑on experience in one of its auto service centers, delivering outstanding service and managing the service department effectively. You will schedule associates, service appointments, and organize workflow to ensure quality work on time for guests.

Location-based opportunities across multiple stores are available; Goodyear emphasizes growing talent with training, career advancement, and a strong benefits package

Qualifications

• Minimum 1 year of previous Automotive Service management experience.
• Valid driver's license.
• Must be at least 18 years of age.
• No relocation is being offered for this position.
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Responsibilities

• Manage the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests
• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests
• Responsible for contributing to the training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Skills

Automotive service management

Guest/customer service

Safety awareness

Job description

The Goodyear Tire & Rubber Company is seeking a Service Manager to gain hands‑on experience in one of its auto service centers, delivering outstanding service and managing the service department effectively. You will schedule associates, service appointments, and organize workflow to ensure quality work on time for guests.

Location-based opportunities across multiple stores are available; Goodyear emphasizes growing talent with training, career advancement, and a strong benefits package