Auto Service Manager - Lead a High-Impact Shop

DOBBS TIRE & AUTO CENTERS; Springfield (MO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Training and development

Safe work environment

Community involvement

Job summary

DOBBS TIRE & AUTO CENTERS is seeking an experienced Service Manager to oversee all service and repair responsibilities within a single unit retail store environment. This role provides direct management to service and repair operations, ensuring quality, timeliness, safety and effective employee management.

The ideal candidate has strong technical knowledge of automotive repair standards, a proven track record of leadership, and a dedication to customer satisfaction.

Qualifications

• 5+ years in the automotive repair industry as a technician, service advisor, or service manager.
• Previous experience managing technicians strongly preferred.
• Strong technical acumen of automotive repair standards, tools, processes, etc.
• Valid Drivers’ License Required.

Responsibilities

• Partner with Store Manager to interview, train and develop service technicians.
• Evaluate knowledge, skills and performance of technicians; make recommendations on development, promotions, merit, discipline.
• Drive store performance: service sales, gross profit, customer satisfaction, safety, productivity.
• Oversee and assign daily work orders including time, tools, materials and equipment.
• Provide technical expertise and diagnosis for general and complex service requests for all make and model vehicles.
• Suggest training to ensure skill improvement for service technician levels.
• Oversee safe operations and proper use of all tools and equipment in the shop.
• Ensure adherence to company policies, procedures, and safety standards.
• Maintain high standards for store cleanliness, organization, and inventory management.
• Analyze financial and operational data to identify trends and improvements.
• Ensure delivery of exceptional customer service and resolve escalated concerns.
• Manage inventory needs of the shop for smooth operations.
• Lead culture of safety, accountability and excellence with the team.

Skills

Leadership

Communication

Teamwork

Problem solving

Attention to detail

Time management

Customer focus

Microsoft Office

VAST POS

Tools

Microsoft Office

VAST POS

Job description

DOBBS TIRE & AUTO CENTERS is seeking an experienced Service Manager to oversee all service and repair responsibilities within a single unit retail store environment. This role provides direct management to service and repair operations, ensuring quality, timeliness, safety and effective employee management.

The ideal candidate has strong technical knowledge of automotive repair standards, a proven track record of leadership, and a dedication to customer satisfaction.