Auto Service Manager: Flexible Hours & Lead Techs

Bridgestone Americas, Inc.; La Porte (TX); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting 

Paid vacation and holidays.

On-the-job training and company-funded

Flexible work schedule

401(k) match

On demand pay (daily pay) program

Job summary

Bridgestone Americas, Inc. in Nashville, TN, is seeking an experienced Auto Service Manager or Service Writer to lead a busy shop. You will assign work, train technicians, and ensure high-quality customer service while driving parts and service sales.

The role requires strong leadership, 4 years of auto service experience, and the ability to manage scheduling, inventory, and daily operations. A valid driver's license and ongoing ASE development are preferred.

Qualifications

• High School Diploma or equivalent.
• 4 years auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times.

Responsibilities

• Assign and schedule work duties to auto service staff.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Auto service experience

Leadership

Customer service

Scheduling

Inventory management

Driver's license

Hiring/Recruiting

Communication

Problem solving

Education willingness

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Americas, Inc. in Nashville, TN, is seeking an experienced Auto Service Manager or Service Writer to lead a busy shop. You will assign work, train technicians, and ensure high-quality customer service while driving parts and service sales.

The role requires strong leadership, 4 years of auto service experience, and the ability to manage scheduling, inventory, and daily operations. A valid driver's license and ongoing ASE development are preferred.