Auto Service Experience Advisor

CarMax; Oxnard (CA); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Sick leave

Vacation time

Holiday pay

Benefits portal

Job summary

CarMax Oxnard, CA is seeking a Customer Advisor to serve as the primary liaison between customers and technicians, ensuring transparency throughout the service and repair process.

You will greet customers, manage service communications, and create repair orders while reviewing documentation for accuracy before invoicing. The role requires handling payments and balancing priorities in a fast-paced environment with flexible shifts, including nights and weekends.

Qualifications

• Excellent communication and interpersonal skills, both in person and over the phone.
• Strong customer service focus delivering an iconic experience.
• Ability to read, interpret, and maintain accurate records with intermediate computer skills.
• Collaborative mindset to work across departments.
• Comfortable performing multiple tasks in a fast-paced setting.
• Ability to stand or walk for extended periods and work flexible shifts including nights, weekends, and holidays.
• Commitment to safety standards including PPE and CarMax policies.

Responsibilities

• Greet service customers and deliver outstanding customer service.
• Assist with incoming calls and provide updates on vehicle status.
• Create and process repair orders, route to technicians, and finalize documentation for invoicing.
• Consult with customers on repairs and ESP claim approvals.
• Handle service payments and cash management with accuracy.
• Balance multiple priorities in a high-energy environment while resolving customer concerns promptly.
• Follow EH&S requirements and maintain a clean, orderly work area.

Skills

Communication skills

Customer service

Interpreting records

Cross-department collaboration

Multi-tasking

Safety awareness

Tools

MS Office

Job description

CarMax Oxnard, CA is seeking a Customer Advisor to serve as the primary liaison between customers and technicians, ensuring transparency throughout the service and repair process.

You will greet customers, manage service communications, and create repair orders while reviewing documentation for accuracy before invoicing. The role requires handling payments and balancing priorities in a fast-paced environment with flexible shifts, including nights and weekends.