Customer Experience Advisor - Auto Service

CarMax Business Services; New York (NY); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Paid sick leave

Vacation and holiday pay

Job summary

CarMax is seeking a Customer Advisor to deliver exceptional service as the primary liaison between customers and technicians. You will ensure transparency during the service and repair process in a fast-paced setting, contributing to a Fortune 100 Best Company to Work For recognition.

Responsibilities include greeting customers, managing communications, processing repair orders, obtaining ESP approvals, handling payments, and maintaining safety and efficiency in the work area.

Qualifications

• Exceptional communication and interpersonal skills, both in person and over the phone.
• Strong customer service focus delivering an iconic experience.
• Ability to read, interpret, and maintain accurate records with basic computer skills.
• Collaborative mindset to work across departments.
• Comfort with multitasking in a fast-paced environment.
• Ability to stand or walk for extended periods and work flexible shifts, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting all service customers warmly and professionally.
• Manage service communications by assisting with incoming calls and providing timely updates on vehicle status.
• Create and process repair orders accurately, routing to technicians and reviewing documentation before invoicing.
• Consult with customers on recommended repairs and obtain approvals for ESP claims.
• Handle service payments and cash management with precision and integrity.
• Balance multiple priorities in a high-energy environment and resolve customer concerns promptly.
• Follow EH&S requirements and maintain a clean and safe work area.

Skills

Communication skills

Customer service

Record keeping

Cross-department collaboration

Multitasking

Stamina for standing/walking

Tools

Intermediate computer skills

Job description

CarMax is seeking a Customer Advisor to deliver exceptional service as the primary liaison between customers and technicians. You will ensure transparency during the service and repair process in a fast-paced setting, contributing to a Fortune 100 Best Company to Work For recognition.

Responsibilities include greeting customers, managing communications, processing repair orders, obtaining ESP approvals, handling payments, and maintaining safety and efficiency in the work area.