Auto Service Dispatcher: Orchestrate Smooth Repairs

Honda East Cincinnati; Cincinnati (OH); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

401(K) Retirement Plan

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account (HSA)

Life Insurance

Disability Insurance

Paid Time Off (PTO)

Employee Discount Program

Paid Training and Ongoing Development

Job summary

Beechmont Automotive Group is seeking a reliable Service Dispatcher to coordinate repair orders, schedule work for technicians, and help ensure smooth workflow in the Cincinnati shop.

The ideal candidate will have strong organizational and communication skills, experience in automotive repair operations, and be able to multitask in a fast-paced environment while maintaining accurate logs and collaborating with parts and service teams.

Qualifications

• Previous service dispatcher experience preferred.
• Familiarity with automotive repair operations and shop flow.
• Excellent organizational skills.
• Strong communication and problem-solving abilities.

Responsibilities

• Dispatch service work to technicians based on skill set and availability.
• Communicate job status updates to service advisors and management.
• Monitor shop capacity to maximize efficiency and productivity.
• Prioritize work orders to meet deadlines and goals.
• Maintain logs of repairs, technician time, and progress.
• Assist with scheduling conflicts or delays.
• Collaborate with parts department for timely parts availability.
• Support customer satisfaction by reducing wait times and improving flow.

Skills

Organizational skills

Time management

Communication

Problem-solving

Multitasking

Scheduling software

Education

High school diploma

Tools

Scheduling software

Dealership management systems

Job description

Beechmont Automotive Group is seeking a reliable Service Dispatcher to coordinate repair orders, schedule work for technicians, and help ensure smooth workflow in the Cincinnati shop.

The ideal candidate will have strong organizational and communication skills, experience in automotive repair operations, and be able to multitask in a fast-paced environment while maintaining accurate logs and collaborating with parts and service teams.