Auto Service Dispatcher — Fast-Paced Growth Path

Obrien Auto Group; Bellevue (WA); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid holidays

Vacation

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Life insurance

401(k) match

Flexible Spending

Descripción de la vacante

Lexus of Bellevue in Bellevue, WA is seeking an Entry Level Dispatcher to plan, organize, and control the flow of service work through the shop. This hands-on role blends technical knowledge with teamwork to support efficient operations and timely customer service.

As an Entry Level Dispatcher you will supervise express maintenance tasks, coordinate with service advisors and technicians, and help maintain safety and quality standards in a fast-paced environment.

Formación

• Technical certification preferred.
• Automotive maintenance experience with leadership or supervisory experience strongly preferred.
• Strong knowledge of basic automotive systems and maintenance procedures.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Excellent communication and leadership skills.

Responsabilidades

• Lead and supervise express maintenance technicians, ensuring tasks are completed accurately and efficiently.
• Perform routine vehicle maintenance services such as oil changes, tire rotations, filter replacements, and multi-point inspections.
• Monitor workflow to optimize service speed and minimize customer wait times.
• Ensure adherence to company standards, safety protocols, and manufacturer guidelines.
• Assist in training, mentoring, and evaluating team members.
• Maintain a clean, organized, and safe work environment.
• Communicate effectively with service advisors and customers regarding maintenance recommendations and timelines.
• Inspect completed work to ensure quality and accuracy.
• Manage inventory levels for maintenance supplies and notify management of shortages.
• Support problem-solving for complex or escalated maintenance issues.
• Assist production supervisor and dispatch in day-to-day operation of the shop.
• Work closely with the service advisors and technicians to ensure accurate and timely customer communication.
• Dispatch and assign repair orders to technicians according to skill level.
• Manage time effectively between service advisors and service techs.
• Follow all cars through express maintenance to make sure they are being worked on to meet customer needs while meeting promised times.
• Provide training to express maintenance staff. Training involves basic job responsibilities including video multi point inspections.
• Provide updates to advisors and service manager on how express maintenance is flowing and current wait times.
• Immediately report to the Production Supervisor any and all accidents with regard to employees and/or cars.
• Notify the production supervisor immediately of any employee problems, such as but not limited to, refusal to work on cars, absenteeism, anger and harassment of any kind.
• Involve the Production Supervisor if the average express maintenance wait time exceeds 90 minutes.
• Perform other duties as assigned by management.
• Regular attendance and timeliness is essential.
• Work in cooperative, positive & professional manner with all personnel in the company.
• Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work.
• Must conform to company policy regarding non-discrimination and harassment.

Conocimientos

Technical certification

Automotive maintenance knowledge

Leadership experience

Communication skills

Attention to detail

Customer service

Descripción del empleo

Lexus of Bellevue in Bellevue, WA is seeking an Entry Level Dispatcher to plan, organize, and control the flow of service work through the shop. This hands-on role blends technical knowledge with teamwork to support efficient operations and timely customer service.

As an Entry Level Dispatcher you will supervise express maintenance tasks, coordinate with service advisors and technicians, and help maintain safety and quality standards in a fast-paced environment.