Auto Service Customer Specialist — Sundays Off

Eide Ford Mandan; Mandan (ND); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Advanced placement opportunities

Medical, Dental and Vision Insurance

401(k) plan with Immediate Company Map

Paid Time Off

Competitive pay plans

Voluntary Benefits and Fringe Benefits

Sundays Off

Job summary

Eide Autos in Bismarck, ND is seeking a highly motivated Customer Service Representative to deliver exceptional service in a fast-paced auto dealership environment. This full-time role offers a base salary with commission and opportunities for advancement.

You will greet customers, answer inquiries, share information about service options, and coordinate with departments to ensure a smooth, positive experience. Training provided.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a fast-paced environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and welcome customers in a friendly and professional manner
• Act as the first point of contact for customer inquiries and concerns
• Provide information about products and services offered by the dealership's service department
• Conduct follow-up calls with customers to ensure satisfaction with their service experience
• Resolve customer complaints or issues with a high level of empathy and professionalism
• Maintain and update customer records in the company database
• Collaborate with other departments to ensure smooth and efficient customer service processes
• Meet and exceed sales targets and goals set by the dealership
• Assist with administrative tasks as needed

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service experience

Education

High School Diploma or equivalent

College degree preferred

Job description

Eide Autos in Bismarck, ND is seeking a highly motivated Customer Service Representative to deliver exceptional service in a fast-paced auto dealership environment. This full-time role offers a base salary with commission and opportunities for advancement.

You will greet customers, answer inquiries, share information about service options, and coordinate with departments to ensure a smooth, positive experience. Training provided.