Customer-First Service Advisor | Flexible Hours + Benefits

Eide Automotive Group; Bismarck (ND); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Job summary

Eide Automotive Group in Bismarck, ND seeks a Service Advisor to greet customers, capture vehicle information, and schedule appointments. You will assess symptoms, propose maintenance based on vehicle history, and prepare detailed cost estimates for labour and parts.

You will monitor vehicle progress, update customers, and ensure invoices match work performed. A customer-focused, energetic team player with solid computer skills will thrive here.

Qualifications

• Ability to identify the problem quickly.
• Knowledge of automobiles and service processes.
• Proven record of delivering high customer satisfaction.
• Energetic, friendly, and reliable.
• Ability to learn new computer programs and technologies.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Clearly report vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of labour and parts.
• Establish follow-up time with customers and schedule next steps.
• Monitor progress of each vehicle and update customers regularly.
• Verify that final invoices reconcile with the repair order and explain charges.

Skills

Automobile knowledge

Problem identification

Customer service

Positive attitude

Computer skills

Willingness to learn

Job description

Eide Automotive Group in Bismarck, ND seeks a Service Advisor to greet customers, capture vehicle information, and schedule appointments. You will assess symptoms, propose maintenance based on vehicle history, and prepare detailed cost estimates for labour and parts.

You will monitor vehicle progress, update customers, and ensure invoices match work performed. A customer-focused, energetic team player with solid computer skills will thrive here.