Customer Service Representative KIA

Eide Ford Mandan; Mandan (ND); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Advanced placement opportunities

Medical, Dental and Vision Insurance

401(k) plan with Immediate Company Map

Paid Time Off

Competitive pay plans

Voluntary Benefits and Fringe Benefits

Sundays Off

Job summary

Eide Autos in Bismarck, ND is seeking a highly motivated Customer Service Representative to deliver exceptional service in a fast-paced auto dealership environment. This full-time role offers a base salary with commission and opportunities for advancement.

You will greet customers, answer inquiries, share information about service options, and coordinate with departments to ensure a smooth, positive experience. Training provided.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a fast-paced environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and welcome customers in a friendly and professional manner
• Act as the first point of contact for customer inquiries and concerns
• Provide information about products and services offered by the dealership's service department
• Conduct follow-up calls with customers to ensure satisfaction with their service experience
• Resolve customer complaints or issues with a high level of empathy and professionalism
• Maintain and update customer records in the company database
• Collaborate with other departments to ensure smooth and efficient customer service processes
• Meet and exceed sales targets and goals set by the dealership
• Assist with administrative tasks as needed

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service experience

Education

High School Diploma or equivalent

College degree preferred

Job description

Eide Autos is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative in Bismarck, North Dakota. This individual will be responsible for providing exceptional service to our customers in the auto industry. This is a full-time position. Eide Autos is always looking for hardworking individuals to join our team! Our goal is to develop long-term employees who want to be successful and have opportunities for advancement. Eide Autos looks after their employees with extensive benefits. We invest in our employees and their growth at the store.

Compensation:

The compensation for this role is a competitive base salary plus commission, paid semi-monthly.

Benefits:

• Advanced placement opportunities
• Medical, Dental and Vision Insurance
• 401(k) plan with Immediate Company Match
• Paid Time Off
• Competitive pay plans
• Voluntary Benefits and Fringe Benefits (Employee Pricing, Free Gym Membership, and more!)
• Sundays Off

Responsibilities:

• Greet and welcome customers in a friendly and professional manner
• Act as the first point of contact for customer inquiries and concerns
• Provide information about products and services offered by the dealership's service department
• Conduct follow-up calls with customers to ensure satisfaction with their service experience
• Resolve customer complaints or issues with a high level of empathy and professionalism
• Maintain and update customer records in the company database
• Collaborate with other departments to ensure smooth and efficient customer service processes
• Meet and exceed sales targets and goals set by the dealership
• Assist with administrative tasks as needed

Requirements:

• High school diploma or equivalent; college degree preferred
• Previous customer service experience in a fast-paced environment
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a busy work environment
• Knowledge of the automotive industry is not needed, we will train
• Willingness to work flexible hours, including evenings and weekends

EEOC Statement:

Eide Autos is committed to creating a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage all qualified individuals to apply for this position.