Auto Service Customer Experience Coordinator

Hireology; Thornton Township (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Vacation

Paid Sick Time

Paid Training

Discounts on vehicles

Growth opportunities

Job summary

Ed Napleton Automotive Group is seeking a CSI Coordinator to assist the service department in obtaining guest feedback on manufacturer surveys and to follow up on opportunities to improve top-tier service experiences at River Oaks KIA.

The role involves downloading and creating reports, reviewing feedback with managers, and coordinating follow-ups with guests to address concerns and drive satisfaction in a fast-paced automotive environment.

Qualifications

• High school diploma or equivalent.
• 2+ years of Automotive Dealership experience.
• CDK experience preferred.
• Excellent oral communication skills.
• Ability to communicate customers' interests, needs and requests to management.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Download and create reports from manufacturer surveys.
• Reviews Survey feedback with Manager.
• Follow up with guest on incomplete surveys to build survey response.
• Follow up with guest in partnership with Service Manager to address and resolve any concerns.
• Answer phone calls for the Service Department.
• Assist with scheduling appointments in the Service Department.

Skills

Automotive dealership experience

Excellent oral communication

Customer needs communication

Report creation

Education

High school diploma or equivalent

Tools

CDK

Job description

Ed Napleton Automotive Group is seeking a CSI Coordinator to assist the service department in obtaining guest feedback on manufacturer surveys and to follow up on opportunities to improve top-tier service experiences at River Oaks KIA.

The role involves downloading and creating reports, reviewing feedback with managers, and coordinating follow-ups with guests to address concerns and drive satisfaction in a fast-paced automotive environment.