Customer Experience Coordinator – Auto Service CSI

RiseMe; Lansing (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Vacation

Paid Training

Employee Discounts

Career growth opportunities

Job summary

Ed Napleton Automotive Group is seeking a CSI Coordinator to drive guest feedback initiatives at River Oaks KIA. This role supports the Service Department by pulling surveys, analyzing results, and coordinating follow-up to improve guest experiences.

The position requires a high school diploma and 2+ years in automotive dealership settings, with CDK experience preferred. Competitive hourly pay and benefits are offered, plus growth opportunities within the group.

Qualifications

• Must have strong verbal and written communication skills.
• Experience delivering high quality customer service in automotive service environments.
• Ability to interpret guest feedback and communicate findings to management.

Responsibilities

• Download and create reports from manufacturer surveys.
• Review survey feedback with the Service Manager.
• Follow up with guests to address and resolve concerns.
• Assist with scheduling appointments in the Service Department.
• Answer phones for the Service Department.

Skills

Communication

Customer Service

Attention to detail

Education

High School Diploma or equivalent

Tools

CDK experience

Job description

Ed Napleton Automotive Group is seeking a CSI Coordinator to drive guest feedback initiatives at River Oaks KIA. This role supports the Service Department by pulling surveys, analyzing results, and coordinating follow-up to improve guest experiences.

The position requires a high school diploma and 2+ years in automotive dealership settings, with CDK experience preferred. Competitive hourly pay and benefits are offered, plus growth opportunities within the group.