Automotive Service Experience Advocate

Napleton Automotive Group; Hazelwood (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay ranges

Family Owned and Operated – 90+ years

Medical, Dental, Vision Insurance, 401

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and

Vehicles

Fantastic Growth Opportunities

Job summary

Ed Napleton Automotive Group is seeking a Customer Experience Specialist at Napleton Hyundai of Hazelwood to help the service department gain guest feedback from manufacturer surveys and address opportunities for improved service experiences.

In this role, you will download survey reports, review feedback with the manager, and follow up with guests to drive complete responses and address concerns in collaboration with the Service Manager.

Qualifications

• High school diploma or equivalent.
• 2+ years of Automotive Dealership experience.
• CDK experience preferred.
• Excellent oral communication skills.
• Ability to communicate customers' interests needs and requests to management and sales personnel.
• Willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Download and create reports from manufacturer surveys.
• Review Survey feedback with Manager.
• Follow up with guest on incomplete surveys to build survey response.
• Follow up with guest in partnership with Service Manager to address and resolve any concerns.

Skills

Excellent communication

Customer focus

Interpersonal skills

Education

High school diploma or equivalent

Tools

CDK

Job description

Ed Napleton Automotive Group is seeking a Customer Experience Specialist at Napleton Hyundai of Hazelwood to help the service department gain guest feedback from manufacturer surveys and address opportunities for improved service experiences.

In this role, you will download survey reports, review feedback with the manager, and follow up with guests to drive complete responses and address concerns in collaboration with the Service Manager.