Auto Service Coordinator & Repair Flow Lead

Berlin City Toyota; Williston (VT); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Wellness reimbursement

Tuition reimbursement

Recognition programs

Uniforms provided

Employee discounts

Growth opportunities

Job summary

Berlin City Kia in Burlington, Vermont, seeks an Internal Service Advisor to coordinate repairs between service, used car, technicians, and parts teams. You will write repair orders, track progress, and help ensure timely vehicle completion while delivering excellent customer service.

The ideal candidate is organized, detail-oriented, customer-focused, and skilled at managing multiple priorities in a fast-paced dealership environment.

Qualifications

• Minimum of 2 years of customer service experience.
• Must be at least 18 years of age.
• Valid driver’s license with an acceptable driving record.
• Ability to pass a pre-employment background check and drug screen.
• Authorized to work in the United States.
• Prior automotive industry experience preferred but not required.

Responsibilities

• Communicate with the Reconditioning Manager, Used Car Manager, technicians, and porters to identify vehicle repair and reconditioning needs.
• Write and manage internal repair orders accurately and efficiently.
• Coordinate with technicians and the parts department to help ensure the timely completion of repairs.
• Communicate repair timelines, estimates, and status updates to management.
• Monitor work in progress and follow up on delayed or additional repair needs.
• Handle customer and manager inquiries regarding after-sales repair work and appointments.
• Maintain strong communication and follow-up throughout the repair process.
• Support department organization, workflow efficiency, and overall service operations.
• Follow all company policies, procedures, and safety standards.

Skills

Customer service

Communication

Organization

Teamwork

Job description

Berlin City Kia in Burlington, Vermont, seeks an Internal Service Advisor to coordinate repairs between service, used car, technicians, and parts teams. You will write repair orders, track progress, and help ensure timely vehicle completion while delivering excellent customer service.

The ideal candidate is organized, detail-oriented, customer-focused, and skilled at managing multiple priorities in a fast-paced dealership environment.