Auto Service Concierge: Customer-First Auto Care

Hendrick Automotive Group; Tallahassee (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Dale Earnhardt Jr. Chevrolet in Tallahassee, FL is seeking a Service Advisor to sell and document service, maintenance, and repair work for customers. You will schedule service, advise on needed work, and coordinate with technicians to ensure accurate estimates and timely approvals.

The role emphasizes customer service, effective communication, and adherence to dealership policies. Schedule may include evenings, weekends, and holidays in a busy service department environment.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Education

High School Diploma

Associate Degree

Bachelor Degree

Tools

Dealership Management System

Microsoft Office

Job description

Dale Earnhardt Jr. Chevrolet in Tallahassee, FL is seeking a Service Advisor to sell and document service, maintenance, and repair work for customers. You will schedule service, advise on needed work, and coordinate with technicians to ensure accurate estimates and timely approvals.

The role emphasizes customer service, effective communication, and adherence to dealership policies. Schedule may include evenings, weekends, and holidays in a busy service department environment.