Auto Service BDC Specialist – Scheduling & Sales

Elite Recruiting Services; Rio Rancho (NM); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

Chalmers Ford in Rio Rancho, NM is seeking a motivated Service BDC Representative to be a first contact for customers seeking automotive service. You will schedule appointments, follow up on opportunities, and connect customers with the Service Department for a positive service experience.

The role emphasizes friendly, organized communication on the phone with a focus on customer service and sales. Automotive familiarity is a plus, with training provided for dealership platforms.

Qualifications

• Demonstrated strong customer service and communication skills.
• Comfortable speaking with customers by phone.
• Sales or appointment-setting experience preferred.
• Able to confidently recommend automotive services.
• Strong follow-up and organizational abilities.
• Proficient with computers and CRM systems.
• Able to multitask in a fast-paced environment.

Responsabilités

• Answer inbound calls and respond to service inquiries.
• Make outbound calls to customers and prospects.
• Schedule and confirm service appointments.
• Follow up with customers who haven’t scheduled.
• Communicate via phone, email and dealership platforms.
• Identify needs and connect with Service Department.

Connaissances

Customer service

Phone communication

Sales aptitude

Appointment setting

CRM proficiency

Multitasking

Team player

Outils

CRM systems

Description du poste

Chalmers Ford in Rio Rancho, NM is seeking a motivated Service BDC Representative to be a first contact for customers seeking automotive service. You will schedule appointments, follow up on opportunities, and connect customers with the Service Department for a positive service experience.

The role emphasizes friendly, organized communication on the phone with a focus on customer service and sales. Automotive familiarity is a plus, with training provided for dealership platforms.