Auto Service Advisor - Quick Lane, Growth & Perks

Phil Long Ford Of Chapel Hill; Colorado Springs (CO); On-site; USD 40,000 - 106,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401k

FSA/ HSA/ HRA

Basic Life Insurance

Short Term/ Long Term Disability

Legal Insurance

Employee Assistance Program

Onsite Fit Factories

Employee Clinics

Job summary

Phil Long Ford of Chapel Hills in Colorado Springs is seeking an experienced Quick Lane Automotive Service Advisor. The role focuses on greeting customers, listening to service needs, preparing repair orders, and advising on additional services.

You will estimate costs, obtain approvals, and maintain high customer satisfaction while guiding customers through the service process. Key duties include advising on routine maintenance, presenting written estimates, scheduling appointments, and

Qualifications

• One to two years of related experience and/or training; or equivalent combination of education and experience.
• Valid Driver License.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to define problems, collect data, establish facts and draw valid conclusions.

Responsibilities

• Greet customers and listen to their description of problems or service needed.
• Prepare repair orders with estimates of time, cost and labor.
• Explain work performed and charges to the customer.
• Schedule service appointments and obtain necessary vehicle and customer data.
• Maintain high customer satisfaction standards and professional appearance.

Job description

Phil Long Ford of Chapel Hills in Colorado Springs is seeking an experienced Quick Lane Automotive Service Advisor. The role focuses on greeting customers, listening to service needs, preparing repair orders, and advising on additional services.

You will estimate costs, obtain approvals, and maintain high customer satisfaction while guiding customers through the service process. Key duties include advising on routine maintenance, presenting written estimates, scheduling appointments, and