Quick Lane Automotive Service Advisor

Phil Long Ford of Chapel Hills; Colorado Springs (CO); On-site; USD 40,000 - 106,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401k

FSA/ HSA/ HRA

Basic Life Insurance

Short Term/ Long Term Disability

Legal Insurance

Employee Assistance Program

Onsite Fit Factories

Employee Clinics

Job summary

Phil Long Ford of Chapel Hills in Colorado Springs is seeking an experienced Quick Lane Automotive Service Advisor. The role involves greeting customers, identifying service needs, preparing repair orders, and communicating estimates and recommendations.

You will coordinate scheduling and ensure clear customer communication throughout the service process. The position offers a lucrative compensation structure (base salary plus commission and bonuses) and requires strong customer service skills

Qualifications

• One to two years of related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Greet customers and listen to service requests to determine needed maintenance or repairs.
• Prepare repair orders with time, labor, and cost estimates.
• Explain estimates and recommended services to customers and obtain authorization for additional work.
• Schedule service appointments and manage customer communications.
• Maintain accurate customer and vehicle data and ensure safe, organized service bays.

Job description

Job Title: FCH - Quick Lane Service Advisor

Job Category: Sales

Location: Colorado Springs

Level/Salary Range: $40,000 - $106,000 (Commission + Bonuses)

Position Type: Full Time

Phil Long Ford of Chapel Hills is searching for an experienced Quick Lane Automotive Service Advisor.

Summary

Quick lane service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Essential Duties

• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time." Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Maintains a professional appearance.
• Keeps work area clean.
• Other tasks as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience

• One to two years of related experience and/or training; or equivalent combination of education and experience.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations

• Valid Driver License

Benefits (Eligibility dependent upon employment status)

• Medical
• Dental
• Vision
• PTO
• 401k
• FSA/ HSA/ HRA
• Basic Life Insurance
• Short Term/ Long Term Disability
• Legal Insurance
• Employee Assistance Program
• Onsite Fit Factories
• Employee Clinics