Auto Service Advisor: Lead Customer Experience & Growth

Joe's Auto Repair; Longwood (FL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Free uniforms

Health insurance

Paid time off

Training & development

Job summary

Joe's Auto Repair in Longwood, Florida, is looking for a service advisor to manage customer experiences from drop-off to delivery, ensuring smooth communication between customers and technicians. The ideal candidate should possess strong communication skills, some sales experience, and basic automotive knowledge. Competitive base salary with performance bonuses, paid time off, and growth opportunities in a supportive environment are part of the benefits offered.

Qualifications

• Service advisor experience preferred.
• Sales experience is a big plus.
• Basic automotive knowledge required.

Responsibilities

• Managing the customer experience from drop-off to delivery.
• Answering phones and turning calls into appointments.
• Building and presenting estimates.
• Selling needed work with integrity.
• Communicating with technicians and controlling workflow.
• Keeping every vehicle moving—no stalled jobs.
• Updating customers consistently.

Skills

Strong communication skills

Ability to sell without being pushy

Organized and detail-oriented

Handle pressure and multitask

Work well with technicians

Job description

Joe's Auto Repair in Longwood, Florida, is looking for a service advisor to manage customer experiences from drop-off to delivery, ensuring smooth communication between customers and technicians. The ideal candidate should possess strong communication skills, some sales experience, and basic automotive knowledge. Competitive base salary with performance bonuses, paid time off, and growth opportunities in a supportive environment are part of the benefits offered.