Auto Service Advisor — High-Energy with Uncapped Commission

Sun Auto Tire & Service; Kyle (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Closed Sundays

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with 公司

Discounted Services on Personal and IM

Advancement opportunities

Job summary

Sun Auto Tire & Service in Texas is seeking a Sales & Service Advisor who will be the main point of contact for customers, assess vehicle needs, and propose solutions while guiding them through the service experience from start to finish.

This role emphasizes customer interaction, selling capabilities, and teamwork, with an uncapped commission structure that can significantly boost earnings, complemented by a solid benefits package and opportunities for advancement.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years old.
• Prior experience as a Service Advisor is highly preferred, but not required.
• Possess valid driver’s license.
• Ability to work a minimum of five days, including Saturday.

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Skills

Customer service

Sales

Problem solving

Teamwork

Education

High School Diploma or equivalent

Job description

Sun Auto Tire & Service in Texas is seeking a Sales & Service Advisor who will be the main point of contact for customers, assess vehicle needs, and propose solutions while guiding them through the service experience from start to finish.

This role emphasizes customer interaction, selling capabilities, and teamwork, with an uncapped commission structure that can significantly boost earnings, complemented by a solid benefits package and opportunities for advancement.