Auto Service Advisor – High-Earning Training & Benefits

Toyota of Urbana; Westmont (IL); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K

Paid Vacation and Sick Time

Discounts on products, services, and &

Extensive training

Job summary

Ed Napleton Automotive Group in Westmont, IL is seeking a Service Advisor at Napleton's Westmont Porsche to act as the liaison between customers and technicians, presenting repair recommendations and keeping the customer informed throughout the service process.

This role emphasizes exceptional customer service, tech-savvy use of Fixed Operations tools, and transparent cost estimates. Experience is a plus, and a background check and drug screen are required.

Qualifications

• Exceptional Customer Service Skills.
• Tech Savvy and able to learn and utilize technology.
• Previous Automotive Service Advisor Experience is a plus but not required.
• Willingness to undergo a background check and drug screen in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology
• Other duties as assigned

Skills

Exceptional Customer Service Skills

Tech Savvy

Automotive Service Advisor Experience

Job description

Ed Napleton Automotive Group in Westmont, IL is seeking a Service Advisor at Napleton's Westmont Porsche to act as the liaison between customers and technicians, presenting repair recommendations and keeping the customer informed throughout the service process.

This role emphasizes exceptional customer service, tech-savvy use of Fixed Operations tools, and transparent cost estimates. Experience is a plus, and a background check and drug screen are required.