Auto Service Advisor — High-Earning, Customer-First Growth

Mcdonaldvolvo; Denver (CO); Sur place; USD 60 000 - 100 000; Plein temps

Avantages offerts par ce poste

Competitive 401k / 401k matching

Medical / Dental / Vision Insurance

Employee Assistance Program (EAP) -免费,

PTO Accrual

Health Savings Account

Flexible Spending Account

Voluntary Life and AD&D

Employee Discounted Pricing on Parts,

Résumé du poste

McDonald Mazda West in Lakewood, Colorado, is seeking a Service Advisor with a customer-first mindset to lead the service journey from drop-off to delivery. This role emphasizes accuracy in recommendations, timely communication, and building long-term client relationships to boost service sales.

The ideal candidate demonstrates a track record in service and sales, can work well with technicians, and thrives in a team-oriented environment.

Qualifications

• Valid driver’s license and clean driving record.
• 1-3 years of progressive experience in auto service is preferred but not required.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work independently.

Responsabilités

• Greet customers and guide them through the service process with confidence, professionalism, and a focus on building long-term relationships.
• Present maintenance and repair recommendations clearly, with the goal of increasing closing ratios and maximizing service sales.
• Consistently follow up with customers for approvals and updates, creating urgency, and trust through timely communication.
• Collaborate with technicians to ensure accurate diagnoses and estimates are conveyed to customers.
• Own the customer experience from drop-off to delivery, ensuring every interaction ends with satisfaction and repeat business.
• Track performance metrics like sales totals and closing ratios to drive continuous improvement.

Connaissances

Driver's license

Auto service experience

Customer satisfaction

Sales success

Team player

Independent worker

Description du poste

McDonald Mazda West in Lakewood, Colorado, is seeking a Service Advisor with a customer-first mindset to lead the service journey from drop-off to delivery. This role emphasizes accuracy in recommendations, timely communication, and building long-term client relationships to boost service sales.

The ideal candidate demonstrates a track record in service and sales, can work well with technicians, and thrives in a team-oriented environment.