Auto Service Advisor | Growth & Benefits Included

BRAKEmax Tire and Service Center; Tucson (AZ); On-site; USD 48,000 - 85,000; Full time

Benefits offered by this job

Bi-weekly pay

Tuition reimbursement

Paid vacation and sick time

6 paid holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) with company match

Discounted vehicle services

Advancement opportunities

Job summary

BRAKEmax Tire & Service Centers in Tucson, AZ is seeking a Sales & Service Advisor to greet customers, assess vehicle needs, and promote services and parts. You will provide accurate quotes, keep customers informed, and ensure a smooth service experience.

The role requires strong customer service, reliable work hours Monday through Saturday, and a professional appearance. The company offers competitive compensation and benefits in a fast-paced automotive environment.

Qualifications

• Must have a valid driver’s license and be at least 18 years old.
• High School Diploma or equivalent.
• Prior experience as a Service Advisor is helpful, but not required.
• Ability to work Monday - Saturday.

Responsibilities

• Greet customers professionally in person and by phone using standardized techniques.
• Listen to and thoroughly document customer concerns; inspect vehicle and refer to service history to identify needs.
• Recommend services and communicate additional technician recommendations so customers can decide.
• Promote services, parts, and accessories with product knowledge.
• Provide accurate quotes including cost and completion time; update customers on status throughout the day.
• Follow cash-out procedures including review of multi-point inspection and applicable warranties.
• Conduct post-repair follow-up to ensure customer satisfaction; track returns and warranty parts.
• Other duties as assigned.

Skills

Customer service

Communication

Professional appearance

Education

High School Diploma or equivalent

Tools

POS system

Job description

BRAKEmax Tire & Service Centers in Tucson, AZ is seeking a Sales & Service Advisor to greet customers, assess vehicle needs, and promote services and parts. You will provide accurate quotes, keep customers informed, and ensure a smooth service experience.

The role requires strong customer service, reliable work hours Monday through Saturday, and a professional appearance. The company offers competitive compensation and benefits in a fast-paced automotive environment.